SR Dispatcher

Hercules HoldingsWarren, MI
Onsite

About The Position

Hercules Concrete is currently seeking a bilingual Dispatcher to work out of our corporate office in Warren, MI. We're looking for someone that is a highly motivated and driven individual on the quest for a challenge. In this role, the Dispatcher works hands-on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability. If you love a challenge and are looking for a rewarding career, the Dispatcher opportunity in Warren may be right for you!

Requirements

  • Bilingual
  • 2+ years’ experience in concrete dispatching.
  • An understanding of QC/QA for the ready mix concrete industry.
  • Knowledge of concrete production equipment, processes, and maintenance programs.
  • Excellent organizational skills, and is able to prioritize tasks and delegate when appropriate.
  • The ability to use multiple forms of communication such as multi-line telephone system, mobile phones, two-way radios, emails, and other forms of communication methods.
  • The ability to multi-task while being detail oriented.
  • Strong analytical and problem solving skills.
  • Union contract knowledge.
  • Excellent written and verbal communication skills
  • Authoritative figure who will lead drivers daily

Responsibilities

  • Answers incoming calls from our plants, our drivers, and our customers.
  • Utilizing maps (on the computer) to execute directions accurately and selecting the most efficient route possible.
  • Process information from drivers in the field, the sales team, and our customers to make sure everyone is on the same page.
  • Efficiently schedule drivers to meet production demands.
  • Balancing driver hours to assure productivity and customers’ needs are met while ensuring compliance with applicable DOT laws.
  • Maintaining radio contact and or phone contact with drivers.
  • Assist with driver recruiting and retention.
  • Must be willing to work long hours and weekends during the peak season (there is a lucrative incentive for weekend work).
  • As a Dispatcher, you will be responsible for providing quality customer service.
  • Perform other duties assigned, or assist others in their duties as needed.

Benefits

  • Competitive salary and benefits package
  • 401(k)
  • Paid vacation
  • Life insurance
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