Sr. Director, Software Engineering - Digital Product Engineering

Scout Motors•Charlotte, NC

7d•Hybrid

About The Position

The Senior Director, Digital Product Engineering will lead Scout Motors' Digital Product Engineering organization, which delivers and operates software platforms supporting the full customer lifecycle—from vehicle discovery and purchase through ownership and service. The role is accountable for engineering strategy, organizational effectiveness, technology execution, platform scalability, reliability, security, and operational excellence across customer-facing and business-enabling digital products. The leader will manage a multidisciplinary organization through Directors and senior engineering leaders and partner with Product, Customer Experience, Commercial, Marketing, Operations, Vehicle Engineering, Manufacturing, IT, and executive leadership. The position will define long-term technology strategy, develop engineering talent and operating models, drive technical excellence, and ensure digital products support Scout's growth and direct-to-consumer business model. It will also establish the organization's approach to AI-enabled software engineering and AI-native digital products, applying generative AI, autonomous agents, and intelligent workflows to customer experiences, business operations, and engineering productivity. The organization includes Sales Software Engineering (reservation, configuration, ordering, financing, checkout, payments, trade-in, and digital commerce); Aftersales Software Engineering (service scheduling, maintenance, warranty, accessories, customer support integrations, roadside assistance, and post-purchase engagement); User Experience Software Engineering (customer-facing web and mobile experiences, brand engagement, product discovery, identity, account management, connected vehicle applications, and digital customer journeys); and Utility Tools Software Engineering (internal applications, developer productivity, shared services, integrations, automation, engineering enablement, platform operations, and common technical capabilities). The role is based at Scout Motors' headquarters in Charlotte, North Carolina, or its San Ramon, California office, under a hybrid office policy with regular in-person meetings and events. The role may require in-person collaboration with colleagues and occasional travel for company events. This is a full-time, exempt position with a base salary and eligibility to participate in an annual performance bonus program. The initial base salary range is $245,000–$297,500, with an initial California range of $269,500–$327,250.

Requirements

Bachelor's degree in Computer Science, Engineering, or a related technical field.
15+ years of software engineering experience with progressively increasing leadership responsibility.
8+ years of engineering leadership experience managing managers and senior leaders.
Demonstrated success leading large engineering organizations through multiple levels of management.
Experience leading Directors and organizations consisting of multiple engineering teams and functions.
Proven track record delivering large-scale customer-facing digital products and platforms.
Strong understanding of cloud-native architectures, APIs, microservices, mobile applications, web platforms, integrations, and modern software development practices.
Experience establishing engineering strategy and operating models for high-growth organizations.
Exceptional communication, executive presence, organizational, and leadership skills.
Integrity, curiosity, resourcefulness, a positive attitude, and a growth mindset; comfort with change and flexibility in a fast-paced, high-growth environment; collaborative approach to achieving ambitious goals.

Nice To Haves

Experience building and scaling e-commerce solutions, digital commerce platforms, and customer-facing transactional experiences.
Experience supporting customer experience, ownership, service, and digital engagement platforms.
Experience supporting mobile applications, customer identity platforms, CRM ecosystems, and enterprise integrations.
Experience leading geographically distributed engineering organizations.
Experience driving organizational transformation and technology modernization initiatives.
Experience establishing AI-assisted software development practices or integrating generative AI, intelligent agents, and AI models into digital products and platforms.
MBA or advanced technical degree.

Responsibilities

Lead and scale multiple software engineering organizations through Directors, managers, and senior technical leaders.
Establish organizational strategy, operating models, staffing plans, budget priorities, and delivery governance.
Build an engineering culture centered on accountability, ownership, quality, innovation, and continuous improvement; develop leaders and succession plans.
Foster cross-functional partnerships with Product, Design, Data, IT, Commercial, Customer Experience, and Operations.
Define and execute the long-term engineering vision for Scout's digital ecosystem, including technology standards, architecture principles, development practices, and operational excellence frameworks.
Drive platform modernization, cloud adoption, scalability, resilience, performance, and security initiatives, aligning engineering investments with company priorities and customer and business outcomes.
Guide build-versus-buy decisions, vendor strategy, technical roadmaps, and platform evolution.
Define strategy, standards, governance, tooling, and operating models for AI-assisted and agentic software development; measure the effectiveness, quality, and business value of these capabilities.
Drive adoption of AI-native capabilities across customer-facing digital products and internal commercial operations platforms, including secure interaction between AI models, agents, digital products, platform services, business systems, and proprietary data.
Partner with Product leadership to align engineering investments with product strategy and customer outcomes, and collaborate with executives on strategic initiatives.
Influence company-wide decisions on digital platforms, customer-facing technologies, integrations, and engineering investments; advise senior leaders on technology.
Own execution across the digital product and platform portfolio; establish metrics, KPIs, operating reviews, and reporting for predictable planning and delivery.
Drive software quality, platform reliability, security compliance, operational readiness, and incident management; create scalable processes that support growth and customer experience.
Recruit, retain, and develop engineering talent and leaders; build inclusive teams and promote craftsmanship, learning, accountability, and organizational health.
Within the first 12 months, mature the organization and its operating practices; deliver key reservation, ordering, ownership, and service initiatives; improve velocity, quality, reliability, and effectiveness; strengthen the leadership bench; establish AI development governance and practices; and advance a secure AI-ready technology foundation.

Benefits

Competitive medical, dental, vision, and income protection insurance plans.
401(k) program with employer match and immediate vesting.
20 days of planned PTO, as accrued.
40 hours of unplanned PTO annually.
14 company or floating holidays annually.
Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders.
Paid leave for bereavement, jury duty, voting time, or military leave.
Corporate Vehicle Program with eligibility for one assigned vehicle.
Mobility stipend.
Competitive compensation and an annual performance bonus program.