Sr. Director, Servicer Performance

Resurgent Capital Services • Greenville, SC

1d • Onsite

About The Position

The individual selected for this position will be responsible for driving the revenue and risk performance metrics of a subset of servicers within the Legal Network. This subset of servicers will include our largest revenue servicers, states, and business segments which require a high degree of oversight associated with revenue and risk components. This individual is expected to have strong leadership skills that can galvanize a team to do great things, represents the company in a strong, positive way to outside parties. At the same time, this individual will be able to influence others in a way that supports the vision of Resurgent desired outcomes. In addition, this individual will be asked to be the operational point of contact for key business segments and high profile initiatives. This individual will collaborate externally with their legal network, and internally with Internal Operations, Legal Strategy, & other internal departments and key resources to assist in identifying areas of opportunity and provide guidance on strategy implementation feasibility.

Requirements

• 7-10 years relevant experience, concentrated in process improvement, back office operations, and performance management roles required
• Strong integrative thinking required
• Must be highly organized and adept at managing and marshaling resources
• Must be flexible to changing priorities, project scopes, and deadlines
• Highly proficient in MS Office package, including Excel, PowerPoint and Visio
• Minimum travel required
• Bachelor’s degree required

Responsibilities

• Responsible for leading oneself and our culture in a professional and positive manner
• Manages and mentors a network of 10+ high revenue or special product legal servicers, with a primary focus on maximizing firm scorecard performance while maintaining an effective partnership.
• Maintains a deep understanding of all legal and collection performance metrics and scorecard methodologies.
• Mentors legal performance directors, by providing expertise about the legal scorecard and performance metrics, and guidance on how to handle difficult situations with internal and external customers.
• Evaluates and enhances servicers’ strategies for pre-suit collections, suit selection and post judgment executions.
• Examines servicer and state performance regularly and champions strategy action plans on identified areas of opportunity.
• Responsible for driving performance and leading discussions on high revenue impact states, by determining best practices and becoming knowledgeable about state specific legal procedures, policy disputes, and legislative happenings.
• Conducts ongoing risk analysis such as cost fraud, revenue concentration, and the financial viability of servicers and directs the audit team towards any high-risk items.
• Indirectly manages back-office support functions by managing expectations and dealing with any potential conflicts that arise with audit, media, transaction and liaison support.
• Stays abreast of potential legislative activity that could affect legal collections and shares key information with proper resources.
• Evaluates potential, new firm capabilities to ensure their core competencies are in line with our business needs.
• Partners with senior business analysts by functioning as a SME on strategy pods designed to enhance recoveries, working to develop and deliver the marketing message on new strategies being implemented.
• Mentors litigation process analysts, by providing guidance on escalated issues.
• Understands the data exchange processes and legal data collected by Resurgent and the various attorneys.
• Up to a week travel is required each month for site visits.

Benefits

• Competitive salary & the ability to make a merit based annual bonus
• Comprehensive medical, dental and vision insurance
• Supplemental benefits including (but not limited to): parental leave, infertility & adoption assistance, mental health support, free physical therapy resources, etc.
• Up to a 4.5% match on 401k
• A career path to grow.
• A casual work environment
• Opportunities to give back to the community by participating in civic and charity events with colleagues.
• Ability to work with phenomenal talent and friendly team of professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Director