Loan Servicer

Paramount Residential Mortgage Group•Corona, CA

9h•$48,000 - $52,000•Onsite

About The Position

PRMG is seeking a highly motivated individual to join their Servicing Team as a Loan Servicer. This role is responsible for post-funding customer service, collections, and daily operations related to interim servicing. The Loan Servicer must ensure compliance with all service-related company and investor guidelines and procedures.

Requirements

One to two years of experience of mortgage loan collections and servicing
Working knowledge of regulations and guidelines governing mortgage servicing
High school diploma or equivalent
Strong interpersonal-communication and business-relationship skills
Detail oriented with strong organizational and follow-through skills
Excellent analytical, written, and verbal communication skills
Technologically proficient
Proven negotiating skills

Nice To Haves

Bi-Lingual a plus

Responsibilities

Take inbound calls, initiate daily outbound collection calls, and e-mails for newly originated residential mortgage loans in accordance with CFPB regulations
Contact Branch Managers, Loan Officers, Account Executives, and Correspondent representatives to assist in avoiding first/early payment default
Contact servicer or investors to correct Post-Closing issues
Maintains all department procedures and communicates with servicer and or investors to assure efficient transfer of new loans, accurate certification of payments received, timely reporting and remitting to servicer or investors
Responds to customer and/or branch complaints, researching each case and responding via telephone, e-mail, and the company ticketing system
Processes netted payoff demands and credit card charges relating to loan servicing and other internal charge requests