Loan Servicer

East Cambridge Savings Bank•Cambridge, MA

1d•Onsite

About The Position

East Cambridge Savings Bank’s Loan Servicing Department is actively recruiting for a Loan Servicer. Under the general supervision of the Assistant Manager-Loan Servicing, performs a variety of clerical and administrative tasks in connection with the servicing of paid consumer, commercial and mortgage loans.

Requirements

1 – 3 years banking experience
Loan servicing experience a plus
Working knowledge of COCC a plus
Strong customer service, verbal and written communication skills
Ability to manage multiple priorities
Working knowledge of Microsoft Word and Excel

Responsibilities

Computing, preparing and providing loan payoff figures to attorneys and borrowers.
Logging paid loan information into Loan Registers.
Processing transactions pertaining to payments and general ledgers; resolving payment discrepancies by contacting borrowers by phone or letter.
Establishing and monitoring daily automatic payment reports for external ACH reporting and internal PATS reporting.
Correcting returns through system maintenance and contacting borrowers.
Reviewing the daily Unapplied Funds Report and processing transactions as necessary.
Processing loan discharges for paid off loans; researching and processing confirmatory discharges for borrower/attorney.
Retention of paid loan files.
Recording legal documents.
Processing all Loan Servicing returned mail and borrower requests for address and name changes, and other related records changes.
Attaining predetermined sales goals on a monthly/annual basis in accordance with the Bank’s Customer Service Standards.
Collecting and distributing departmental mail on a daily basis.
Assisting in all tasks related to the tracking and monitoring of hazard and flood insurance.
Performing related loan servicing tasks and special projects as may be required or assigned.