Consumer Loan Servicer

Education First FCU•Beaumont, TX

About The Position

Will work closely with Loan Officers and be compliant with Federal and State Laws and Regulation as well as with the company’s internal policies and procedures. Demonstrates a highly motivated and positive personality. Strong emphasis on sales and results oriented to ensure the credit union maximizes lending and sales opportunities with members who apply for credit. Commands a thorough knowledge of the lending process from application to closing to ensure maximum funding rates. Is fully knowledgeable of all credit union products and services. Must be able to clearly and effectively communicate with members and all levels of staff in oral and written form and is proficient with applicable technology.

Requirements

Six months to two years of similar or related experience, including time spent in preparatory positions.
High school degree or GED required.
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position.
In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience.
Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Nice To Haves

Demonstrates a highly motivated and positive personality.
Strong emphasis on sales and results oriented.
Commands a thorough knowledge of the lending process from application to closing to ensure maximum funding rates.
Is fully knowledgeable of all credit union products and services.
Must be able to clearly and effectively communicate with members and all levels of staff in oral and written form and is proficient with applicable technology.
A motivated self-starter who measures self against standards of excellence.
Persuasive and confident.

Responsibilities

Has a thorough knowledge of credit union loan policy and procedures.
Successfully and completely processes consumer loans.
Understands services loan portfolio.
Processes lien releases for paid in full loans.
Prepares skip-a-pay.
Files Gap (Guaranteed Asset Protection) and MBI (Mechanical Breakdown Insurance) claims.
Provides payoffs.
Demonstrates responsibility for providing timely and accurate information, responses and decisions to internal members.
Accurately and efficiently performs transactions and internal member requests.
Willingly accepts and embraces constructive coaching and feedback as needed.
Assesses own strengths and weaknesses.
Schedules time off in advance and avoids unscheduled absences.
Demonstrates the ability to excel in a high stress environment and is able to meet goals and deadlines.
Demonstrates persistence and overcomes obstacles to maintain above average closing ratios.
Process CPI Claims, Credit Life and Disability claims, and e-OSCAR credit disputes.
Uses clear and simple language to communicate information and decisions to internal and external members.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.