Sr. Director, Scale & Enablement

eBay•San Jose, CA

11d•$256,800 - $342,800•Remote

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About eBay Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with. eBay is a global commerce leader that shapes how the world buys, sells, and gives. Here, you can be yourself, do your best work and have an important impact on people across the globe. We are looking for people with drive, ideas and a passion for supporting small businesses to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you! About the Team and the Role Scale & Enablement is a critical pillar within eBay Design, serving as the force multiplier for how design delivers impact across the company. As a member of the Design Leadership team, this role operates at the intersection of systems, tooling, and organizational capability—ensuring that design at eBay is not only high quality, but fast, scalable, and deeply integrated into how we build products. This team brings together Customer Technology, UX Research Systems, Design Technology, and Design Systems into a unified platform strategy. Its mandate is to enable designers, researchers, and cross-functional partners to move with speed and clarity—turning design from a function into an organizational capability. Scale & Enablement defines how we build—creating the infrastructure, systems, and workflows that make great experiences possible at scale. As Sr. Director, you will define and drive this vision—building the platforms, systems, and teams that unlock step-change improvements in velocity, consistency, and quality across eBay.

Requirements

Proven people leader with experience building, managing, and scaling high-performing, cross-functional teams
15+ years of experience in product design, design systems, design technology, or related fields
8+ years leading and scaling multidisciplinary teams, including senior leaders
Proven track record of building platforms, systems, or infrastructure that drive impact at scale
Deep experience with design systems, design tooling, and/or design engineering
Strong understanding of UX research operations and systems and how insights integrate into product development
Demonstrated ability to operate at executive level, influencing strategy, roadmaps, and investment decisions
Experience driving cross-functional alignment across Product, Engineering, and Data organizations
Strong systems thinking: ability to connect people, process, and technology into cohesive solutions
Experience leveraging AI and emerging technologies to improve workflows and outcomes
Exceptional communication and storytelling skills, with the ability to align large organizations

Responsibilities

Define and Drive Design at Scale: Establish a clear vision for how design operates at scale across eBay—spanning systems, tooling, data, and workflows
Build a cohesive strategy across Design Systems, Design Tech, Customer Technology, and Research Systems
Identify and unlock opportunities to dramatically increase speed, consistency, and quality of product experiences
Build Platforms, Not Projects: Lead the development of scalable design systems, shared services, and internal platforms that enable teams to move faster with confidence
Drive adoption of design systems and standards across product teams, ensuring coherence across the ecosystem
Invest in infrastructure that enables reuse, automation, and intelligent workflows (including AI-assisted design and research)
Accelerate Through Technology and Data: Advance the integration of design and engineering through modern tooling, pipelines, and shared frameworks
Establish systems that connect research insights, customer data, and design decisions into a continuous feedback loop
Champion the use of AI and emerging technologies to transform design and research workflows
Lead and Scale High-Impact Teams: Build and lead a multidisciplinary organization across Design Systems, Design Technology, and Research Systems
Attract, develop, and retain senior talent, creating a culture of ownership, craftsmanship, and operational excellence
Set a high bar for execution while enabling teams to operate autonomously and effectively
Drive Cross-Functional Alignment and Adoption: Partner closely with Product, Engineering, Data, and Marketing leadership to embed systems and practices into how teams build
Influence roadmaps and technical strategy to ensure design enablement is foundational, not additive
Align stakeholders around shared standards, metrics, and ways of working