Sr Director, Sales Operations

Gartner•Arlington, VA

4d•Hybrid

About The Position

Gartner’s Global Business Sales (GBS) Strategy and Operations team strives to help every GBS sales team maximize the market opportunity available to them. We provide critical support to the sales teams to enable the business to achieve double digit growth. The broader team seeks to: Develop and execute programs in support of our key priorities; partner across the NCVI wheel to ensure all functions are aligned with and supporting the GBS teams Provide analytics and data that enables leaders to manage and grow their businesses and drive overall productivity improvements Accelerate growth and retention of our largest accounts Drive key pipeline and retention activities for BDs and AEs; build the GBS salesforce of the future. Our team is highly collaborative, working across Gartner Sales, Service, Product, and Research and Advisory. The Sales Operations Sr Director is a key member of the team contributing to the development, execution and management of programs and partnering across a broad range of internal stakeholders and partners.

Requirements

Strong relationship-building skills: Able to effectively partner with multiple teams and leaders to influence in a matrixed environment.
Proven ability to understand business initiatives and challenges, and to recommend business solutions using fact-based analytics.
Excellent written and verbal communication skills; ability to create and deliver effective presentations and updates for use by multiple levels of staff, up to and including the executive level.
Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously.
Program management experience: Ability to organize and track complex projects, keep self and others on track and identify emerging issues.
Curiosity: Interest in understanding complex problems to identify underlying drivers and surface interesting new approaches that can scale.
Ability to identify opportunities to simplify the seller experience by contextualizing key messages and connecting dots on common themes across NCVI partnerships.
Proficient with Excel and PowerPoint.
12+ years of professional experience in a role or roles requiring the aforementioned skills.

Responsibilities

Lead initiatives and identify opportunities to increase and accelerate growth and retention of the GBS business.
Drive execution with Sales teams by using proven sales practices (the "HOW" to do it).
Collaborate across Sales Technology, GBS Communications, Sales L&D, Marketing, Product, Research and Advisory, to bring these solutions to our sales teams in a coordinated way.
Work closely with Continental Ops, Sales Leaders and Service/Delivery teams to drive execution of these solutions and programs as well as monitor to determine ongoing effectiveness.
As needed, lead the production and delivery of operational and planning presentations to senior business leaders to effectively link identified best practices with business strategy (quarterly GBS Ops reviews, monthly GLT discussions).
Cultivate strong and mutually respectful relationships across the organization and partner with GBS' leadership to solve problems and identify business improvement opportunities.
Provide guidance regional management teams to ensure operational consistency and share best practices in driving growth, retention, and GBS upgrades to new products.
Support Long Range Plan (LRP) and related pilots’ execution on an as-needed basis.
Operate as an extension of GBS sales to represent the nuanced needs of our portfolio business.