Sr. Director, Operations
About The Position
Reporting to the Vice-President, Client Operations, the Senior Director, Credit Processing Services is accountable for the delivery of sustainable operational excellence through innovative, data-driven, resilient, lean scalable services across multiple operations units. The Senior Director designs and executes on a strategy that delivers operational excellence, client experience, continuous improvement, accelerating automation and digitization and cultivating a positive environment. The Senior Director is responsible for managing the Credit Processing Services Large Corporate, Agency and Trade Finance Operations teams. As the Senior Director, Operation Management you will be accountable for the strategic direction of these team. The role applies knowledge of lending products and loan administration practices in the following regions; Canadian and International Large Corporate, Global Syndications and Global Trade Finance. As a member of the Credit Processing Team, this role participates in process improvement and quality initiatives in order to enhance the quality of client service and increase operational efficiency. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
Requirements
- Flexibility and adaptability – responding to changes in the industry, technology and regulatory landscape
- Foster innovation – within operation processes to enhance efficiency and effectiveness
- Identify risks – assessment and mitigation strategies to safeguard stakeholders’ interests
- Leading effectively – effectively lead and motivate diverse teams to deliver impactful results in a dynamic and transformational environment
- Communicate effectively – articulate complex operational strategies and processes to collaborate effectively with a broad range of internal and external stakeholders
- Change and execute – strategic management and execution to oversee large scale change across multiple business units
- Experience developing and implementing strategic team goals.
- Experience coaching employees and inspiring successful team performance.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
- Business Operations
- Client Facing
- Leadership
- Mentoring Staff
- Operations Management
- People Management
- Process Improvements
- Strategic Initiative Management
- Technical Knowledge
Responsibilities
- Delivery of sustainable operational excellence through innovative, data-driven, resilient, lean scalable services across multiple operations units.
- Design and execution of a strategy that delivers operational excellence, client experience, continuous improvement, accelerating automation and digitization and cultivating a positive environment.
- Managing the Credit Processing Services Large Corporate, Agency and Trade Finance Operations teams.
- Accountable for the strategic direction of these teams.
- Applying knowledge of lending products and loan administration practices in the following regions; Canadian and International Large Corporate, Global Syndications and Global Trade Finance.
- Participating in process improvement and quality initiatives in order to enhance the quality of client service and increase operational efficiency.
Benefits
- competitive salary
- incentive pay
- banking benefits
- a benefits program
- defined benefit pension plan
- an employee share purchase plan
- a vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
