Sr. Director, Business Operations
About The Position
We are seeking a strategic, technology-forward, and execution-oriented Senior Director of Business Operations to lead and scale critical operational functions supporting our global ecommerce business. This role will drive operational transformation, workflow optimization, cross-functional execution, and scalable process design across Commercial Operations. This leader will oversee operational production teams including Content Operations, Localization & Translation Operations, and Product Onboarding, Product Content while partnering closely with cross-functional stakeholders across Commercial, Product, Marketing, Merchandising, Technology, and International teams to improve organizational efficiency, scalability, and operational effectiveness. The ideal candidate combines operational rigor, systems thinking, AI-forward leadership, and process optimization expertise to modernize operational workflows and help evolve the organization for long-term global scale. This role will play a key part in identifying and implementing AI-enabled solutions that improve operational efficiency, automation, scalability, and team productivity.
Requirements
- Experience leading operational teams in a high-growth ecommerce, marketplace, retail, or technology environment
- Proven success driving cross-functional operational transformation and process optimization initiatives
- Strong experience building scalable workflows, operational governance, and execution frameworks
- Demonstrated experience evaluating or implementing AI-enabled workflows, automation initiatives, or operational technologies
- Strong analytical, organizational, and problem-solving skills
- Experience leading managers and operational teams
- Excellent executive communication and stakeholder management skills
- Generally requires 12+ years of experience in Business Operations, Commercial Operations, Ecommerce Operations, Operational Strategy, or related fields
- Bachelor’s degree in Business, Operations, Technology, Engineering, or related field required.
- Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Nice To Haves
- MBA or advanced degree preferred.
- Certifications or demonstrated experience in process improvement, operational transformation, AI/automation, or workflow optimization a plus
Responsibilities
- Lead and develop operational teams including: Content Operations, Localization & Translation Operations, Product Onboarding Operations, Product Content Operations
- Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement
- Coach and develop managers and operational leaders
- Drive organizational alignment and clarity across operational functions
- Establish operational performance metrics and service standards across operational teams
- Lead operational strategy and continuous improvement initiatives across Commercial Operations
- Design and implement scalable workflows, governance models, and operational processes
- Drive operational standardization, SLA management, prioritization frameworks, and execution consistency
- Identify operational inefficiencies and implement scalable solutions leveraging automation, AI, and process optimization
- Establish operational KPIs, dashboards, reporting cadences, and executive visibility mechanisms
- Build scalable operational frameworks to support global ecommerce growth
- Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content, and implement necessary updates.
- Design scalable onboarding workflows and operational frameworks that improve efficiency, speed-to-launch, and partner experience
- Standardize operational processes across onboarding, content, and localization functions to improve consistency and execution quality
- Drive operational excellence initiatives across high-volume production and workflow-based teams
- Lead the evaluation, implementation, and optimization of AI-enabled operational workflows and automation solutions
- Identify opportunities to improve efficiency, scalability, quality, and productivity through AI, automation, and emerging technologies
- Partner cross-functionally to modernize operational processes, knowledge systems, and workflow tooling
- Help define future-state operational models that leverage AI-assisted workflows and intelligent automation
- Drive adoption of scalable operational technologies and process innovation initiatives across teams
- Stay current on industry trends, AI advancements, and operational best practices relevant to ecommerce and workflow operations
- Partner cross-functionally with Product, Engineering, Merchandising, Marketing, Customer Experience, and Commercial teams to streamline operational execution
- Lead operational coordination for high-impact cross-functional initiatives
- Improve intake, prioritization, and workflow management processes across stakeholder groups
- Establish scalable operating rhythms and governance structures across teams
Benefits
- medical, dental, vision, and basic life insurance programs
- company’s 401(k) plan
- Time Off and Paid Sick Leave
- paid holidays
- Restrict Stock Units
- annual bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Director
