Sr. Director, Sales Operations & Enablement

TRG • Westlake, OH

11d

About The Position

TRG and Inversion6 operate under One Revenue — a single philosophy where marketing, sales and partnerships work toward the same number. The Sr. Director of Sales Operations & Enablement is the operational backbone of that model, and this role reports to the Chief Marketing Officer by design. This is not a role that simply executes what sales leadership hands down. It is a strategic operational function responsible for building, managing and continuously evolving the sales support infrastructure across two growing companies — ensuring that as TRG and Inversion6 expand into new markets, verticals and geographies, the operations function scales with them rather than behind them. A meaningful part of what makes this role distinctive is its scope across both brands. TRG and Inversion6 serve overlapping customers and industries, and the person in this seat will help build the connective tissue between the two sales operations and support functions — identifying where processes, tools and institutional knowledge can be shared, and where the integration of the two organizations creates commercial leverage neither brand has on its own. Working directly alongside the CIO and CMO, this person will help shape the future of TRG and Inversion6’s commercial tech stack — evaluating what to keep, what to replace and where AI and automation can fundamentally change how the team operates. The goal is not automation for its own sake. It’s creating the headroom for the Sales Enablement function to grow in capability, sophistication and impact as both businesses do. The Sales Enablement team has real capability and handles complex, high-volume work. This leader inherits that foundation and builds on it — modernizing how the function operates, deepening its impact on the sales process and positioning it as a competitive asset for both organizations as they grow.

Requirements

• 7+ years in sales operations, revenue operations or a related function, with at least 3 years leading a team
• Demonstrated experience building or meaningfully evolving an operational function — not just maintaining inherited processes
• Strong command of RFP and SOW management in a complex B2B environment; experience with proposal management platforms a plus
• Hands-on experience implementing AI-driven sales tools, workflow automation and CRM optimization — someone who has actually shipped this, not just evaluated it
• Proficiency with Salesforce CRM required; experience with sales engagement platforms, CPQ tools or revenue intelligence platforms a strong plus
• Natural ability to synthesize field feedback and translate it into clear, actionable intelligence for marketing and leadership — strong analytical thinking combined with practical business judgment
• Exceptional communication and presentation skills; able to make operational complexity legible to executive audiences and credible to sales teams simultaneously
• Experience with distributor or channel partner management preferred
• Proven ability to lead teams through change with clarity and steadiness — someone who builds confidence, not anxiety, during periods of evolution
• BA in Business, Operations, Marketing or relevant field; MBA a plus
• Must maintain regular and reliable attendance to the satisfaction of management
• Must be able to work flexible hours as operational and cross-functional needs demand
• Must be able to clearly and confidentially communicate with employees, clients, partners and executive stakeholders across both TRG and Inversion6
• Must adhere to all company values at all times
• Must be able to visually read written and digital information
• Must be able to determine the accuracy, neatness and thoroughness of work assigned
• Must be able to receive detailed information through oral communication

Nice To Haves

• experience with proposal management platforms a plus
• experience with sales engagement platforms, CPQ tools or revenue intelligence platforms a strong plus
• MBA a plus

Responsibilities

• Own the architecture of TRG and Inversion6's sales processes end-to-end — from lead handoff through close — ensuring they are built for speed, repeatability and scale across both brands
• Lead the ongoing evolution of the Sales Enablement team's role in the sales process, expanding the team's capacity to contribute earlier and more strategically to deal progression
• Identify, evaluate and implement automation and AI-driven tools that reduce administrative burden on sellers and create more time and capacity for revenue-generating activity
• Build and maintain the internal playbook across both organizations: process documentation, workflows, reference guides and training materials that make the sales organization easier to run as it grows
• Serve as the primary liaison between sales and internal business systems — translating field needs into technology requirements and driving accountability on delivery
• Own the end-to-end RFP response process across TRG and Inversion6 — coordinating cross-functional input, maintaining quality standards and ensuring every response reflects the full strength of both brands
• Develop and maintain a living content library of reusable RFP and SOW components — accurate, current and organized so the team can respond with speed and confidence
• Establish intake workflows, response SLAs and accountability structures that give sales teams clear visibility and eliminate last-minute fire drills
• Partner with sales leadership and subject matter experts to sharpen competitive positioning within proposals — treating RFP responses as a differentiator rather than a documentation exercise
• Oversee SOW creation and standardization, working with sales and legal to ensure commercial terms are captured correctly before anything reaches a client
• Own the operational side of new seller onboarding across TRG and Inversion6 — ensuring every new hire has systems access, process fluency and the tools they need to ramp quickly and confidently
• Build and maintain structured onboarding programs that reflect the current state of both sales organizations, updated as processes, tools and go-to-market motions evolve
• Identify skill and knowledge gaps within the sales organization and partner with internal teams to design and deliver targeted enablement programs that address them
• Collaborate with marketing and leadership on product and solution training so sellers across both brands are consistently equipped to position TRG and Inversion6 effectively in the market
• Serve as the structured feedback loop between the field and the broader One Revenue team — capturing what sellers are hearing, where deals are stalling, what competitors are doing and what buyers are asking for
• Translate field intelligence into actionable input for marketing, partnerships and leadership: informing content strategy, campaign priorities, partner positioning and go-to-market decisions
• Build and maintain reporting that gives sales leadership and the CMO real-time visibility into pipeline health, deal velocity, win/loss trends and operational performance across both brands
• Own the integrity of Salesforce CRM data across TRG and Inversion6 — driving adoption, enforcing data standards and ensuring the system reflects what is actually happening in the field
• Deliver regular operational reviews that connect Sales Enablement team performance to revenue outcomes — going beyond activity metrics to demonstrate business impact
• Manage TRG's distributor relationships and day-to-day operational engagement, serving as the primary internal point of contact for distribution partners
• Oversee VIR tracking, MDF management and sponsorship budget execution in coordination with the VP of Global Partnerships, ensuring financial accuracy and timely reconciliation
• Collaborate with the VP of Global Partnerships on rebate strategy and purchasing recommendations that maximize incentive capture across the partner portfolio
• Serve as the operational escalation point for distribution-related issues — pricing discrepancies, fulfillment questions and deal registration disputes that require resolution
• Lead and develop the Sales Enablement team with a clear focus on capability growth, operational excellence and a culture of proactive contribution to the sales process
• Define clear roles, performance expectations and KPIs across the team; create development paths that give team members visibility into how their work connects to revenue
• Champion the integration of AI-assisted tools and automation into daily workflows — freeing the team from high-volume, low-complexity tasks so they can focus on work that moves deals forward
• Build an environment where continuous improvement is the norm — encouraging the team to surface ideas, identify inefficiencies and take ownership of making the function better

Benefits

• competitive base salary commensurate with experience
• performance-based incentive structure tied to sales operational efficiency, enablement program impact and team development milestones

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees