Sr Director, Product Management – Digital Engagement

LendingClub•San Francisco, CA

1d•Hybrid

About The Position

We are looking for a Sr Director of Product Management, Digital Engagement to lead the strategy, roadmap, and execution of engagement driving experiences across the LendingClub app and member ecosystem (across web and mobile). This leader will define and advance our vision for banking that clears the way for people to achieve more through digital-first products that are fast, simple, and help them take action on their own terms. Capabilities in this domain may include: • Account aggregation and linking • Transaction insights and notifications • Credit monitoring and awareness • Personalized financial guidance and recommendations • Tools that help members understand, manage, and improve their financial lives • Communication strategies that encourage ongoing engagement with these tools • New product strategies that help drive ongoing engagement Success in this role is measured by customer engagement, behavioral activation, and long-term relationship value. You will guide a product organization focused on learning, experimentation, customer-centric design, and measurable impact. You will work closely with Engineering, Design, Data Science, Business, Marketing, and Credit and Risk partners to build experiences that materially improve financial health and deepen member engagement within a regulated financial environment. While this is a senior leadership role, we are looking for a builder leader who stays close to the product. The ideal candidate is comfortable moving between strategy and execution. This includes shaping long term vision while also diving into product details, reviewing designs, defining experiments, or prototyping ideas when helpful. The strongest candidates will have experience building products across multiple stages of maturity. This includes early exploration (0 to 1), growth and scaling (1 to 10), and large-scale products used by millions of customers. We are also looking for someone who is actively engaged with AI tools and has a POV on how to leverage AI in product development.

Requirements

12+ years of product management experience, including 8+ years in people management
Experience building consumer technology products that drive engagement, habit formation, or recurring usage
Strong background in fintech, financial services, or similarly complex and regulated environments
Experience building products across multiple stages of maturity. This includes 0 to 1 exploration, growth and scaling, and products used by millions
Comfortable operating both strategically and hands on with product teams. This includes shaping specs, reviewing designs, and guiding experiments when needed
Experience working with financial data, aggregation platforms such as Plaid, Finicity, or MX, or similar ecosystems is a strong plus
Active engagement with AI tools, especially as it relates to product development.
Excellent communicator who can align teams and influence senior leaders with clarity and credibility
Proven ability to hire, coach, and scale strong product teams
Curious and experimental mindset. Comfortable learning quickly, testing ideas, and adapting direction based on evidence

Responsibilities

Develop and champion a clear vision for Digital Engagement across LendingClub’s member experience
Define an outcome driven roadmap that increases engagement, builds daily value for members, and strengthens long term relationships
Partner with leaders across Product, Marketing, Credit, and Risk to align engagement strategy with company priorities
Ensure product investments are prioritized based on expected impact, data, and clear tradeoffs
Lead teams to deeply understand member financial behaviors through qualitative and quantitative research
Guide the design and execution of experiments such as A/B tests, feature trials, and behavioral interventions to validate product hypotheses
Partner with Data Science and Research teams to define success metrics and measure behavioral outcomes
Build a culture of rapid learning and evidence-based product decisions
Oversee strategies involving account aggregation (with providers like Plaid, MX, Finicity, etc.), financial data insights, and personalized guidance experiences
Translate complex data capabilities — classification, enrichment, categorization, insight generation — into meaningful customer features
Identify opportunities to combine LendingClub’s proprietary data with aggregated financial data to deliver differentiated member insights
Influence platform investments that support personalization, experimentation, and scalable engagement services
Deliver product experiences that measurably improve activation, weekly/monthly engagement, financial health outcomes, and retention
Partner closely with Engineering and Design to balance speed, quality, scalability, and compliance requirements
Ensure teams use behavioral, business, and product metrics to continuously improve product experiences
Lead, hire, and develop a high performing product team focused on digital engagement
Build a culture of accountability, curiosity, and customer advocacy
Develop product leaders who think strategically, execute effectively, and collaborate across functions
Serve as the product leader for Digital Engagement across the company
Build strong partnerships with Engineering, Design, Data, Credit and Risk, and Marketing
Communicate product vision, progress, and insights clearly to senior and executive stakeholders
Influence cross-functional priorities that support mobile first engagement and personalized financial experiences