Sr. Director of Account Management - Remote

Prime Therapeutics•Home, WV

8d•$143,000 - $243,000•Remote

About The Position

The Senior Director Employer Accounts is responsible for the strategic relationship between Prime Therapeutics and health plan clients for their employer and Administrative Services Only (ASO) books of business. The role develops executive client relationships and oversees account management services for an assigned book of business, with accountability for employer account satisfaction and retention. It collaborates across functions to ensure strategic alignment among Prime, health plans, and assigned employer groups. The position provides strategic leadership for employer group retention, manages escalations and issue resolution, monitors performance against contracts, and ensures consistent operating procedures and reporting. It partners with health plan engagement and sales teams to maintain client relationships, support renewals, and encourage adoption of Prime products and services. The role also leads cross-functional coordination, client communication practices, strategic account planning, ASO growth and retention strategies, and consultant engagement. The Senior Director monitors industry and client market trends, identifies opportunities for service and product innovation, and uses Salesforce CRM data and regular reporting to inform stakeholders. The position manages department budget, staffing, performance, and employee development, and demonstrates Prime’s leadership expectations. Employees must comply with applicable security responsibilities, legal and regulatory requirements, contractual requirements, and internal policies and procedures. Essential job functions must be performed, with reasonable accommodations provided when requested absent undue hardship; Prime may change or assign other duties.

Requirements

Bachelor’s degree in Business, Marketing, Finance, Healthcare Administration, or a related field, or an equivalent combination of education and/or related work experience; a high school diploma or GED is required.
10 years of relevant client services experience in healthcare or pharmacy benefit management.
7 years of leadership or people management experience.
Must be eligible to work in the United States without work visa or residency sponsorship.
In-depth understanding of the healthcare industry, with subject matter expertise in one or more areas such as pharmacy trend or health plan benefits.
Superior interpersonal skills, including the ability to facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence across departments and organizational levels.
Ability to balance compliance, business, and competing goals and risks while completing programs and initiatives.
Strong organization, prioritization, and attention to detail, and ability to lead multiple complex projects and strategies under pressure and strict timeframes.
Ability to establish a team culture, create a compelling vision, build trust, inspire action, achieve team results, and develop people.
Ability to develop strategic plans and provide consultative guidance that achieves client retention and product adoption.
Ability to manage complex information and develop well-reasoned solutions to client problems.
Ability to work effectively in a matrixed team environment, with demonstrated cross-departmental and cross-functional leadership.
Ability to drive identification and implementation of process improvements and changes.
Ability to develop, evaluate, and communicate selling strategies, presentations, and proposals.
Understand, comply with, and attest to job-specific security responsibilities and controls, and comply with applicable legal, regulatory, contractual, and internal policy requirements.
Ability to perform essential job functions; reasonable accommodations are available upon request absent undue hardship.

Nice To Haves

MBA or another advanced degree.

Responsibilities

Provide strategic leadership to the employer group retention function for large or complex health plans, serving as an escalation point and accountable leader for issue resolution and relationship management.
Analyze processes and data to monitor performance against employer group contracts, prevent recurring issues, and ensure standard operating procedures, reporting requirements, and other operational activities are documented.
Collaborate with health plan client engagement and sales teams to maintain direct relationships with health plan clients and pharmacy leadership, develop consultative partnerships, maximize pharmacy spend through renewals and product adoption, and exchange routine feedback with client contacts.
Establish and maintain relationships with key cross-functional partners; collaborate with health plan account leadership and sales on Go-To-Market strategies, communication cadence, performance monitoring, issue awareness, and enterprise process improvements.
Drive adoption of client communication and interaction principles, coordinate the client experience across client engagement and Prime, and manage client presentation template updates incorporating opportunity and trend analysis reporting.
Facilitate strategic discussions with health plan clients about ASO business status and performance and identify and execute ASO growth and retention strategies; support consultant engagement strategies to grow the ASO market.
Maintain knowledge of industry and client market trends, challenges, priorities, and adopted products and services; inform stakeholders about market opportunities and service or product innovation; conduct periodic SWOT analyses and develop strategies to improve account management capabilities.
Ensure client interactions are documented in Salesforce CRM, and establish a regular reporting and analytics cadence to provide insights to client engagement, cross-functional partners, health plans, and assigned employer groups.
Manage department budget, staffing, performance, and development, and demonstrate Prime’s leadership expectations with direct reports and internal and external stakeholders.
Perform other duties as assigned.