Director of Account Management

Aria Care Partners • Overland Park, KS

4d • Remote

About The Position

Aria Care Partners is seeking a dynamic sales leader to oversee its account management team across an assigned territory. This fully remote role involves travel of up to 50%. The Director of Account Management drives customer retention and growth while ensuring long-term client satisfaction. The role develops and executes account strategies, mentors team members, and collaborates across functions to enhance the customer experience and maximize revenue.

Requirements

• At least 7 years of experience in account management, including at least 3 years in a leadership role.
• Proven track record of driving customer retention and revenue growth.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyze data and translate insights into actionable strategies.

Nice To Haves

• CRM proficiency, such as Salesforce or HubSpot.
• Strategic thinking and problem solving.
• Contract negotiation and client relationship management.
• Team development and performance coaching.
• Health or life insurance license.

Responsibilities

• Lead and mentor the account management team to achieve retention and expansion goals.
• Develop and implement strategic plans to manage and grow key client accounts.
• Serve as the primary contact for high-value clients and ensure their needs are met.
• Monitor account health and performance metrics, adjusting strategies as needed.
• Identify opportunities to upsell and cross-sell within existing accounts.
• Resolve client issues and complaints promptly to maintain trust and satisfaction.
• Collaborate with sales, marketing, and product teams to improve service delivery.
• Prepare and present reports on account status, performance, and forecasts.
• Foster a culture of continuous improvement and customer focus.

Benefits

• Competitive base salary plus uncapped commission.
• Paid time off accruing from the first day of work.
• Generous paid holiday schedule, including a full week off at Christmas.
• 401(k) retirement plan with 100% company match on the first 4%.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Company match for Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Company-paid Employee Assistance Program (EAP).
• Life and disability insurance.
• Wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed