Director of Account Management

Scorpion Enterprises • Las Vegas, NV

5d • Onsite

About The Position

Scorpion is seeking a Director of Account Management to lead and develop a team of Account Managers serving clients in its Home Services vertical. Reporting to the General Manager of Home Services, this leader will shape client-focused strategies, develop high-performing teams, build strong client and cross-functional relationships, and drive measurable results.

The role is based full-time in Scorpion’s Henderson, Nevada office, five days per week. The leader will help establish the Las Vegas office as an in-person hub by coaching on the floor, joining client calls, and setting a tone of energy and accountability. The role also includes monthly in-person meetings with key local clients. Candidates must live within commuting distance of Henderson or be willing to relocate.

The Director will oversee account performance, client satisfaction, retention, and revenue growth; advise clients and team members; coordinate with service delivery, Sales, Marketing, fulfillment, finance, and other internal teams; and improve account management processes and reporting. The position requires periodic travel for client meetings and may include attendance at industry conferences.

Requirements

• Bachelor’s degree in Marketing, Advertising, Business, Communications, or a related field, or equivalent practical experience.
• At least 5 years of experience in account management or client service roles at a digital marketing agency or similar industry.
• Proven track record managing Home Services clients.
• At least 3 years of experience leading and coaching high-performing teams.
• In-depth knowledge of digital marketing strategies, tools, and best practices.
• Strong leadership skills and demonstrated ability to inspire, develop, and retain talent.
• Exceptional communication and interpersonal skills for engaging with clients, team members, and executive leadership.
• Proficiency in CRM systems and other tools that support service delivery and client management.
• Ability to thrive in a fast-paced, dynamic environment, with adaptability and a results-driven mindset.
• Strong executive presence, presentation skills, and strategic planning skills.
• Must live within commuting distance of Henderson, Nevada, or be willing to relocate.
• Able to work in the Henderson office five days a week.

Responsibilities

• Develop and execute account management strategies to improve client satisfaction, retention, and revenue growth.
• Build, coach, and develop a high-performing account management team and foster accountability, excellence, and professional growth.
• Act as a strategic advisor to team members and key clients, providing insights and recommendations to support their business objectives.
• Analyze market trends and client feedback and implement strategies tailored to evolving client needs.
• Build and maintain relationships with key clients and serve as the senior point of contact for major account opportunities and escalations.
• Partner with service delivery teams to ensure seamless execution and resolve challenges promptly.
• Collaborate with Sales, Marketing, and fulfillment teams to deliver personalized, vertical-specific solutions aligned with client goals.
• Oversee accounts and monitor performance metrics, client satisfaction, and account growth.
• Lead regular performance reviews, identify growth opportunities, minimize churn, and drive revenue retention through upselling and strategic planning.
• Use knowledge of the Home Services industry to bring clients insights about trends, market dynamics, and their needs.
• Assess client goals and recommend suitable Scorpion products and services to maximize revenue and return on investment.
• Collaborate with finance and internal teams to streamline account management processes and support timely service delivery.
• Implement best practices for tracking and reporting account performance using technology and data analytics.
• Identify and mitigate risks, communicate potential challenges to clients, and implement solutions.
• Set the tone for the Henderson office by being present on the floor, joining client calls, coaching in real time, and encouraging energy and accountability.
• Meet face-to-face with key local clients each month.
• Travel periodically for client meetings and potentially attend industry conferences.

Benefits

• 100% employer-paid medical, dental, and vision insurance.
• Flexible paid time off.
• Paid parental leave.
• Paid cell phone and service.
• Remote office allowance.
• Professional development and development courses.
• Regular manager check-ins to support performance and career growth through Lattice.

What This Job Offers

• Job Type: Full-time
• Career Level: Director