Director of Account Management

Aria Care Partners • Overland Park, KS

3d • Remote

About The Position

Aria Care Partners is seeking a dynamic sales leader to oversee its account management team in an assigned territory. This fully remote role is responsible for driving customer retention and growth and ensuring long-term client satisfaction. The Director develops and executes account strategies, mentors team members, and collaborates across functions to enhance the customer experience and maximize revenue. Travel is expected up to 50%.

Requirements

• At least 7 years of experience in account management, including at least 3 years in a leadership role.
• Proven track record of driving customer retention and revenue growth.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyze data and translate insights into actionable strategies.

Nice To Haves

• Proficiency with CRM platforms such as Salesforce or HubSpot.
• Strategic thinking and problem-solving skills.
• Contract negotiation and client relationship management experience.
• Team development and performance coaching skills.
• Health/life insurance license.

Responsibilities

• Lead and mentor the account management team to achieve retention and expansion goals.
• Develop and implement strategic plans to manage and grow key client accounts.
• Serve as the primary contact for high-value clients and ensure their needs are met.
• Monitor account health and performance metrics and adjust strategies as needed.
• Identify upselling and cross-selling opportunities within existing accounts.
• Resolve client issues and complaints promptly to maintain trust and satisfaction.
• Collaborate with sales, marketing, and product teams to improve service delivery.
• Prepare and present reports on account status, performance, and forecasts.
• Foster a culture of continuous improvement and customer focus.

Benefits

• Competitive base salary plus uncapped commission.
• Paid time off accruing from the first day of work.
• Generous paid holiday schedule, including a full week off at Christmas.
• 401(k) retirement plan with 100% company match on the first 4%.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Company match for Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Company-paid Employee Assistance Program (EAP).
• Life and disability insurance.
• Wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed