Sr Director, End User Training and Adoption

Oracle•United States,

22h

About The Position

The Sr. Director of End User Training and Adoption is responsible for leading the planning, and execution of large-scale training and adoption programs that prepare VA end users to successfully adopt and use the electronic medical record across clinical, financial, and operational workflows. This role oversees the schedule and delivery of training programs for both implementation partners and internal associates, ensuring they are equipped to train VA end users consistently, effectively, and in alignment with program standards. This leader is accountable for building and managing the training delivery model across multiple concurrent VA projects, often supporting 5,000 to 10,000 end users per deployment and coordinating a training delivery workforce of approximately 300 to 800 resources. There is a deployment every 2-3 months. The role requires strong operational discipline to plan schedules, allocate resources, manage partner readiness, monitor delivery quality, and ensure training sessions are executed on time across overlapping project timelines. The Sr. Director partners closely with project leadership, clinical adoption, solution teams, change management, workforce management, and VA stakeholders to ensure training plans reflect deployment scope, site complexity, user roles, and readiness needs. The scope includes approximately 40 clinical and financial solutions, requiring the leader to coordinate curriculum, training environments, role-based learning paths, instructor readiness, logistics, reporting, and issue resolution across a complex implementation portfolio. Key priorities include standardizing the train-the-trainer model, improving partner and internal associate readiness, scaling training operations across multiple simultaneous deployments, ensuring end-user training quality, and driving EMR adoption outcomes. This role is critical to ensuring VA users are prepared for go-live, understand the workflows required for successful adoption, and receive a consistent training experience regardless of site, project, solution area, or delivery partner.

Requirements

Experience leading large-scale training and adoption programs.
Experience managing training delivery for significant numbers of end users (5,000-10,000 per deployment).
Experience coordinating large workforces (300-800 resources).
Strong operational discipline.
Ability to plan schedules and allocate resources effectively.
Experience managing partner readiness.
Experience monitoring delivery quality.
Ability to ensure training sessions are executed on time across overlapping project timelines.
Experience partnering with project leadership, clinical adoption, solution teams, change management, workforce management, and stakeholders.
Experience coordinating curriculum, training environments, role-based learning paths, instructor readiness, logistics, reporting, and issue resolution.
Experience standardizing train-the-trainer models.
Experience scaling training operations across multiple simultaneous deployments.
Experience driving adoption outcomes.

Responsibilities

Lead the planning and execution of large-scale training and adoption programs for VA end users.
Oversee the schedule and delivery of training programs for implementation partners and internal associates.
Build and manage the training delivery model across multiple concurrent VA projects.
Coordinate a training delivery workforce of approximately 300 to 800 resources.
Plan schedules, allocate resources, manage partner readiness, monitor delivery quality, and ensure training sessions are executed on time.
Partner with project leadership, clinical adoption, solution teams, change management, workforce management, and VA stakeholders.
Coordinate curriculum, training environments, role-based learning paths, instructor readiness, logistics, reporting, and issue resolution.
Standardize the train-the-trainer model.
Improve partner and internal associate readiness.
Scale training operations across multiple simultaneous deployments.
Ensure end-user training quality.
Drive EMR adoption outcomes.