Site Mgmt and End User Support

Ford • Kansas City, MO

4d • $74,300 - $166,200 • Onsite

About The Position

This is an Information Technology Operations based role that supports our Kansas City Assembly Truck and Transit Plants where the F-150, Americas best-selling vehicle for over 40+ years, and the best-selling van, the Ford Transit / E-Transit are built. This is an outstanding opportunity to be a member of the Site IT team and assist in redefining and reimagining how site IT lends support to the manufacturing team, as the site operationalizes its electrification conversion. As a member of the Plant I.T. team you will be hands on assisting the plant in producing these very exciting new vehicles for the NA consumer market. As part of the job responsibilities, you will interface and support IT across a broad host of Infrastructure & Applications that the plant uses to produce these exhilarating vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling IIOT for Manufacturing and supporting the existing manufacturing execution systems within the facility. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Ford’s productivity goals. This position provides an excellent opportunity to not only expand your IT Skillset, but also to acquire manufacturing experience that will enhance your long-term career potential.

Requirements

• Strong written and verbal communication skills
• Ability to multi-task; manage multiple tasks/projects
• Work efficiently and effectively with diverse, cross functional teams under stressful circumstances
• Ability to communicate effectively with business users and IT professionals including globally distributed teams.
• The ability to adjust communications appropriately for the audience, work with all levels of management and diverse work groups, including globally distributed teams. Including the ability to adjust communications appropriately for the audience across all levels of management and knowledge.
• Motivated self-starter
• Identifying, investigating & solving problems without supervision
• Candidate must be reliable, dependable, and punctual.
• Candidate must be able to lift 50 lbs and be able to walk 1-2 miles per shift.
• Experience with Server administration; Windows (2016+) and/or Linux
• Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation.
• Knowledge of Windows server and Windows Active Directory/ADFS
• Experience with VM servers (vSphere).
• Experience with Android and iOS, iPhones, iPads.
• Experience with Office365.
• Experience with SharePoint.
• Experience with Office automation, Windows, PC’s & Printers
• Experience with handheld scanners and imagers.

Nice To Haves

• Manufacturing experience is preferred, but not required.
• Broad business and manufacturing perspective is helpful.
• Understanding of computer-based tools, computing infrastructure and interest in processes that support manufacturing is core.
• A willingness to work in a high-pressure production environment and flexible working shift is a foundation in this space.
• A willingness to learn, adapt and embrace new technologies is key.
• Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation.
• Any plant floor automation experience is highly desired (Control systems, PLC’s, etc.), but not required.
• PowerShell scripting is desired, but not required.

Responsibilities

• Support a multi-shift operation in a manufacturing plant.
• Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
• Interface with Business IT and business owners to prioritize improvement efforts.
• Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary.
• Focus on the integration / long term maintenance of applications and hardware.
• Assist team lead with managing assignments and workload.
• Develop, maintain, and share, accurate support documentation.
• Support of local network equipment in a Cisco-based environment.
• Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.
• Support of IIOT deployments and expansion efforts utilizing iOS and Android based equipment.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed