End-User Support Technician

Stewart•Brentwood, NY

6d•Onsite

About The Position

Provides technical support for hardware, software, and systems to ensure a reliable end user experience. Responsibilities include troubleshooting issues, resolving service requests, and supporting device and application usage. As experience increases, duties expand to handling complex problems, leading support efforts, and contributing to process improvements and user enablement.

Requirements

High school diploma required
Typically requires 2+ years of related work experience

Nice To Haves

Bachelor’s preferred

Responsibilities

Resolves more complex end-user issues, including software installations, peripheral configurations, and system performance troubleshooting.
Assists in IT service management activities, ensuring timely resolution of incidents and requests.
Develops and updates technical documentation, user guides, and knowledge base articles.
Provides user training on IT systems, best practices, and self-service resources.
Provides timely technical support to ensure end-user productivity.
Installs, configures, and maintains desktops, peripherals, and software.
Troubleshoots non-routine issues and restores functionality either remotely or on-site.
Resolves issues referred by help desk support.
Assists in the development of training materials.
Performs internal audits of documentation and communications.
Helps maintain accuracy and accessibility of end-user content in CMS/SharePoint.
Applies working knowledge of organizational practices and business fundamentals.
Addresses moderately complex problems using experience, judgment, and established precedents while operating within broad guidelines and policies.
Individual contributor performing work with limited supervision; may provide guidance to less experienced team members as appropriate.
Performs all other duties as assigned by management.