Sr Engineer, End-User Computing Engineering

Weil, Gotshal & Manges LLP•New York, NY

3d•$150,000 - $200,000

About The Position

The Technology Architecture & Engineering Department is responsible for worldwide technical strategy, design, implementation, and top level support for all core infrastructure. As part of TA&E, the End-User Computing Engineering group is responsible for maintaining all End-User platforms: Windows desktop, virtualized desktops (server and desktop hosted) and mobile devices.

Requirements

Advanced knowledge of Windows operating system internals and Microsoft based applications and technologies
Advanced knowledge of using and integrating productivity suite applications
Experience working with registry, file system, and configuration changes required for enterprise application deployments
Advanced troubleshooting experience across Windows applications, including performance, compatibility, and integration issues
Experience supporting 2nd/3rd level escalations, coordinating with vendors to drive root-cause resolution
Experience managing Windows devices using Microsoft Intune / Endpoint Manager
Experience building and troubleshooting Win32 app packages (.intunewin)
Experience with application performance monitoring (APM) and SIEM solutions such as Aternity and Splunk
Understanding of identity, security, and access controls as they relate to end-user platforms (Azure AD, Conditional Access, etc.)
Understanding of network protocols, including TCP/IP, DHCP, DNS, HTTP(S), SMB, and other application-layer protocols
Understanding of API usage between applications
5+ years of experience in information technology, including 2+ years of experience in engineering
Strong problem-solving and analytical skills
Proven experience with large enterprise scale environments
Proven desire and ability to learn new technologies
Proven success in leading projects
Proven focus on customer service and business oriented thinking

Nice To Haves

Experience with scripting (e.g., PowerShell, VB)
Experience supporting MacOS

Responsibilities

Lead the management and integration of firm productivity software (e.g., iManage Work, Litera Compare, MS Office products, Office add-ins, etc.)
Work closely with internal IT teams and product vendors to design and setup applications to meet firm security and performance standards
Determine appropriate requirements for application configurations and validate through end-to-end testing
Diagnose, troubleshoot and resolve issues across a wide array of hardware and software products
Be the top level responsible party for escalated support, working directly with external vendors and consultants to resolve issues
Efficiently triage and prioritize tasks, projects and issues in a highly demanding environment
Any additional responsibilities as required by management.