Sr. Director, Community Banking

First National Bank•Omaha, NE

1d•$176,328 - $299,759•Onsite

About The Position

The Managing Director, Community Banking leads and develops a team of Relationship Managers focused on the growth and retention of our business customers. This is, first and foremost, a leadership role for someone who coaches — a person who measures their success by the bankers they build and the customers those bankers serve. The Managing Director brings a deep, uncommon understanding of their assigned communities and stays current on the trends shaping business banking, ensuring the team consistently delivers the experience our customers expect. They understand the expectations and deliverables of the business segment, including the distinct approaches required for different customer types, and they translate that understanding into how each Relationship Manager shows up in the market. This role is a driver of organic net new customer growth. The Managing Director is deeply connected to the community’s centers of influence — the attorneys, accountants, and business leaders who shape where relationships begin — and serves as a new-business resource to their Relationship Managers, opening doors, sourcing opportunities, and coaching the team through pursuit. And in everything, the Managing Director coaches each Relationship Manager toward the highest level of performance possible — delivering the entire bank to our customers.

Requirements

5–10 years in Commercial Banking Relationship Management, with a proven history of outstanding performance, client success, and consistently delivering results.
Significant knowledge across self-employed sole proprietorships, entrepreneurial growth companies, and professionally managed businesses — including C&I lending, credit and business cash-flow analysis, and succession planning — with a strong understanding of the industry and economy.
Understanding of customer journey mapping and the ability to deliver excellent customer experiences, with effective business-development capability.
Bachelor’s degree in Business, Finance, Sales, Marketing, Leadership, or a closely related field required; candidates with equivalent professional experience may be considered.
Exhibit professional behavior, promote positive working relationships, and be willing to actively participate in community boards and remain visible across the cities and communities served.
Understand and comply with bank policy, applicable laws and OCC regulations, and the bank’s BSA/AML Program as applicable to the role.
Candidates must possess unrestricted work authorization and not require future sponsorship.

Nice To Haves

MBA or other graduate degree preferred.
This role requires a variable work schedule beyond traditional business hours to accommodate community event commitments.

Responsibilities

Build, develop, and retain a capable team of Relationship Managers at all levels (developing to advanced commercial bankers) across multiple cities in the assigned community, demonstrating delegation, development, and the ability to inspire and motivate others.
Apply First National’s talent strategy and practices to build and retain strong individual contributors, ensuring the right person is in the right role by aligning strengths, skills, and abilities to the expectations of the RM.
Communicate clear expectations with measurable outcomes, providing context and defining what success looks like; ensure each RM meets the standard of performance for their level relative to the size and growth rate of their portfolio, using the RM Scorecard consistently.
Provide feedback, coaching, and development opportunities to help each RM improve their skills and behaviors for current and future responsibilities.
Hold team members accountable for their actions and outputs — including the expected use of FNBO systems and processes, such as the FNBO way sales strategy, Salesforce, nCino, PrecisionLender, and Power BI — providing recognition or corrective action as appropriate.
Influence the team by creating commitment and action through logic, persuasion, inspiration, and sound change-management techniques.
Develop each RM’s lending and credit skills through internal or external training, credit debriefs with the business line and credit policy officers, and coaching as deals are sourced.
Develop each RM’s delivery of non-credit products and services through training and strong partnership with product leaders across the segment.
Drive organic net new customer growth across the assigned cities and communities, ensuring the community achieves its net new business growth targets.
Build and maintain relationships with community centers of influence — attorneys, accountants, advisors, and business leaders — to generate a steady flow of quality referrals and prospects.
Serve as an active new-business resource to Relationship Managers: opening doors, joining key calls, sourcing opportunities, and coaching the team through the pursuit and close of net new relationships.
Maintain visible leadership presence in the market and on community boards, representing FNBO as a trusted partner to local businesses.
Manage the Relationship Manager team to deliver a superior customer experience.
Achieve Community Banking loan and deposit growth targets in the assigned cities and communities.
Oversee credit decisions up to the applicable credit authority within the assigned cities and communities.
Assist Relationship Managers with critical business development opportunities and clients.
Ensure Relationship Managers deliver advice and value based on the needs of different types of business customers, adhering to appropriate credit risk policies and guidelines.
Develop and execute a clear vision, strategy, and plan of action for the RM team.
Proactively partner with leaders to identify ideas and solutions that accelerate income and growth.
Make informed, timely, logical, and risk-controlled decisions; take ownership of outcomes and make appropriate adjustments for the future.
Participate in management planning sessions to align around the evolving Business Customer Segment strategy, and provide effective status reports to the Regional Leader.
Execute the Business Customer Segment strategies with a results-oriented and customer-centric focus.
Execute the One Bank Partner Strategy, collaborating across multiple lines of business and support groups to ensure the Business Customer Segment delivers on the objectives of the assigned cities and communities, partnering to fully serve the needs of the business customer.
Create an environment of collaboration with the Regional Leader, fellow Managing Directors, and Relationship Managers to identify and accelerate loan, deposit, and fee-based growth opportunities.
Identify risks and establish controls to mitigate them to an acceptable level within the assigned cities and communities.
With support from the Chief Policy Officer, ensure proper risk-management hygiene across the team — including timely monitoring, risk rating, tracking, and credit decisioning.
Work closely with the Regional Leader to ensure appropriate responses to regulatory agencies, internal audit, and compliance teams in support of safe and sound business practices and policies.
Understand and comply with bank policy, applicable laws and OCC regulations, and the bank’s BSA/AML Program as applicable to the role; complete compliance training, adhere to internal procedures and controls, and report any known violations or suspicious customer or account activity.
Ensure direct reports meet the above requirements, and take action to address employee performance issues.