Sr Director, Client Delivery

Ensemble Health Partners•Cincinnati, OH

1d•Hybrid

About The Position

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: I. Job Summary By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Director II is responsible for day to day client operations and the planning, development, and implementation of policies, objectives and initiatives for acute and/or physician revenue cycle activities including outsourced vendors, clients and in-house functional areas of Patient Access (including but not limited to Patient Scheduling, Pre-Access/Registration, Registration Admissions, and Financial Counseling), Health Information Management (including but not limited to Site Medical Records management, Release of Information, Transcription), and Patient Financial Services (including but not limited to Billing, Charge Master/Revenue Integrity, Insurance Follow-Up, Customer Service, Cash Posting, Denials Management, Payment Variance, and Collections). This position reviews and implements systematic approaches to maximize revenue and cash flow and to ensure results are consistently delivered. As the face of Ensemble, this person is responsible for forming and nurturing relationships with the client and meeting client performance expectations through influence and direction of client and Ensemble operations. This position is required to communicate organizational values and positive leadership to all associates within the organization. Responsible for <$2B Net Revenue or <10 facilities Under Management.

Requirements

People Leadership Experience 5 to 7 Years
CRCR Or other approved job relevant certification.
Bachelors Degree or Equivalent Experience
Finance / Accounting
Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams.
Demonstrates emotional intelligence while recognizing the needs of others.
Ability to coach and develop others.
Uses data to make informed decisions.
Comfortably works with executives at all levels.
Exhibits executive presence.
Achieves results through effective leadership.
Must be able to travel 75% of the time/work on-site minimum 4 days a week

Nice To Haves

3 to 5 Years
ONE CERTIFICATION PER FIELD
ONE CERTIFICATION PER FIELD

Responsibilities

Defines and establishes strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership.
Conducts client analyses and provides recommendations, requiring strategic innovative thinking skills, and complex cross-functional operations experience.
Creates and maintains onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation.
Oversight of Client operations, including but not limited to: Tracking and presentation of key performance indicators and service level agreements, director oversight to improve operational performance in both the client setting and centralized environments, identification, and overall direction for successful completion of projects.
Monitors and manages cash flow to ensure achievement of client goals as well as proactively manage to SLA requirements
Monitors daily unbilled and drives performance onsite for unbilled management and denials reduction in conjunction with client leaders and departments
Develops/ adheres to specific objectives and performance standards as defined by client and statement of work, including but not limited to, AR aging, denial management and self-pay and POS collections / patient experience improvement.
Responsible for influencing change related to the key functions of Revenue Cycle.
Articulates in writing plans with client deliverables, timelines, and formal tracking process.
Monitors bad debt and identifies process issues/improvements in areas such as registration, upfront collections, Medicaid eligibility
Identifies gaps in client support/performance and proposes solutions (e.g., technology, services) to drive performance improvement
Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
Participates and leads program level meetings with program stakeholders.
Works closely with CFO and other client leadership to support analysis, reporting and service line development
Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements
Assists client leadership in understanding back-office metrics, tools, and reports.
Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs
Provides weekly and monthly standard reports to client leadership.
Promptly escalates operational and/or client concerns to Ensemble leadership
Exhibits strong strategic, analytical, project management, communication, and team leadership skills.
Willingness to learn new technology, tools, and procedures to address short term and long challenges.
Ability to build and maintain relationships with key internal and external stakeholders.
Participates in the organization’s continuing reassessment of its growth and operational efficiencies.
Communicates effectively while presenting complex information to technical and non-technical audiences.
Demonstrates the ability to maintain standards of confidentiality.
Understanding of organization context and be able to identify and engage relevant stakeholders to remove barriers.
Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams