Sr Director, Client Delivery

Ensemble Health Partners • Cincinnati, OH

1d • Onsite

About The Position

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country, aiming to keep communities healthy by keeping hospitals healthy. Ensemble emphasizes that its people are the most important part of who they are, empowering them to challenge the status quo. The company's O.N.E Purpose includes Customer Obsession, Embracing New Ideas, and Striving for Excellence.

The Director II (Sr Director, Client Delivery) role is crucial in embodying these core purposes, ensuring every touchpoint is meaningful and contributes to the mission of redefining the possible in healthcare. This position is responsible for day-to-day client operations, including the planning, development, and implementation of policies, objectives, and initiatives for acute and/or physician revenue cycle activities. This encompasses outsourced vendors, clients, and in-house functional areas such as Patient Access (including Patient Scheduling, Pre-Access/Registration, Registration Admissions, and Financial Counseling), Health Information Management (including Site Medical Records management, Release of Information, Transcription), and Patient Financial Services (including Billing, Charge Master/Revenue Integrity, Insurance Follow-Up, Customer Service, Cash Posting, Denials Management, Payment Variance, and Collections). The role involves reviewing and implementing systematic approaches to maximize revenue and cash flow and to ensure results are consistently delivered. As the face of Ensemble, this individual is responsible for forming and nurturing relationships with the client and meeting client performance expectations through influence and direction of client and Ensemble operations. This position is required to communicate organizational values and positive leadership to all associates within the organization and is responsible for accounts with less than $2B Net Revenue or less than 10 facilities Under Management.

Requirements

• CRCR Or other approved job relevant certification.
• 5 to 7 Years of Job Experience.
• 3 to 5 Years of People Leadership Experience.
• Bachelor's Degree or Equivalent Experience.
• Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams.
• Demonstrates emotional intelligence while recognizing the needs of others.
• Ability to coach and develop others.
• Uses data to make informed decisions.
• Comfortably works with executives at all levels.
• Exhibits executive presence.
• Achieves results through effective leadership.
• Must be able to travel 75% of the time/work on-site minimum 4 days a week.

Nice To Haves

• Preferred Area of Study: Finance / Accounting.

Responsibilities

• Define and establish strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership.
• Conduct client analyses and provide recommendations, requiring strategic innovative thinking skills, and complex cross-functional operations experience.
• Create and maintain onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation.
• Track and present key performance indicators and service level agreements.
• Provide director oversight to improve operational performance in both the client setting and centralized environments.
• Identify and provide overall direction for successful completion of projects.
• Monitor and manage cash flow to ensure achievement of client goals as well as proactively manage to SLA requirements.
• Monitor daily unbilled and drive performance onsite for unbilled management and denials reduction in conjunction with client leaders and departments.
• Develop/adhere to specific objectives and performance standards as defined by client and statement of work, including but not limited to, AR aging, denial management and self-pay and POS collections / patient experience improvement.
• Influence change related to the key functions of Revenue Cycle.
• Articulate in writing plans with client deliverables, timelines, and formal tracking process.
• Monitor bad debt and identify process issues/improvements in areas such as registration, upfront collections, Medicaid eligibility.
• Identify gaps in client support/performance and propose solutions (e.g., technology, services) to drive performance improvement.
• Build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
• Participate and lead program level meetings with program stakeholders.
• Work closely with CFO and other client leadership to support analysis, reporting and service line development.
• Act as Client Revenue Cycle expert and ensure prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements.
• Assist client leadership in understanding back-office metrics, tools, and reports.
• Facilitate monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs.
• Provide weekly and monthly standard reports to client leadership.
• Promptly escalate operational and/or client concerns to Ensemble leadership.
• Exhibit strong strategic, analytical, project management, communication, and team leadership skills.
• Willingness to learn new technology, tools, and procedures to address short term and long challenges.
• Ability to build and maintain relationships with key internal and external stakeholders.
• Participate in the organization’s continuing reassessment of its growth and operational efficiencies.
• Communicate effectively while presenting complex information to technical and non-technical audiences.
• Demonstrate the ability to maintain standards of confidentiality.
• Understand organization context and be able to identify and engage relevant stakeholders to remove barriers.
• Perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Investment in professional development.
• Each associate will earn a professional certification relevant to their field.
• Tuition reimbursement.
• Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees