Director I, Client Delivery

Ensemble Health Partners • Cincinnati, OH

1d • Remote

About The Position

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. The company's O.N.E Purpose emphasizes Customer Obsession, Embracing New Ideas, and Striving for Excellence. The Director I, Client Delivery is responsible for day-to-day client operations, including the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities. This includes managing outsourced vendors, clients, and in-house functional areas such as Patient Access (Patient Scheduling, Pre-Access/Registration, Registration Admissions, Financial Counseling), Health Information Management (Site Medical Records management, Release of Information, Transcription), and Patient Financial Services (Billing, Charge Master/Revenue Integrity, Insurance Follow-Up, Customer Service, Cash Posting, Denials Management, Payment Variance, Collections). The role involves reviewing and implementing systematic approaches to maximize revenue and cash flow, building and nurturing client relationships, and ensuring client performance expectations are met. This position is also responsible for communicating organizational values and positive leadership to all associates and manages less than $1B net revenue or fewer than 5 facilities.

Requirements

• CRCR Or other approved job relevant certification.
• 3 to 5 Years of People Leadership Experience.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
• Willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
• Bachelors Degree or Equivalent Experience.
• Ability to travel at least 75% of the time (Ohio, Kentucky).

Nice To Haves

• High proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams.
• Demonstrates emotional intelligence while recognizing the needs of others.
• Ability to coach and develop others.
• Uses data to make informed decisions.
• Comfortably works with executives at all levels.
• Exhibits executive presence.
• Achieves results through effective leadership.

Responsibilities

• Consistently provide exceptional experiences for clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Execute at a high level by demonstrating “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Articulate in writing plans with client deliverables, timelines, outcomes, and actions.
• Monitor bad debt and identify process issues/improvements in areas such as registration, upfront collections, and Medicaid eligibility.
• Identify gaps in client support/performance and propose solutions (e.g., technology, services, processes) to drive performance improvement.
• Participate and lead program level meetings with program stakeholders.
• Work closely with CFO and other client leadership to support analysis, reporting, and service line development.
• Act as Client Revenue Cycle expert and ensure prompt communication of emerging changes related to payer policies, contracting, regulatory updates, and compliance requirements.
• Assist client leadership in understanding revenue cycle processes, metrics, tools, and reports.
• Facilitate monthly client meetings to review revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities, and escalated client support needs.
• Promptly escalate operational and/or client concerns to Ensemble leadership.
• Responsible for day to day client operations and the planning, development, and implementation of policies, objectives and initiatives for acute or physician revenue cycle activities.
• Review and implement systematic approaches to maximize revenue and cash flow and to ensure results are consistently delivered.
• Responsible for forming and nurturing relationships with the client and meeting client performance expectations through influence and direction of client and Ensemble operations.
• Communicate organizational values and positive leadership to all associates within the organization.
• Responsible for <$1B net revenue or <5 facilities under management.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Investment in professional development.
• Each associate will earn a professional certification relevant to their field.
• Tuition reimbursement.
• Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees