Sr. Director, Child & Family Services Operations

Casey Family Programs • Seattle, WA

10h

About The Position

Casey Family Programs, an Equal Opportunity Employer, is the nation’s largest operating foundation focused on safely reducing the need for foster care and building Communities of Hope for children and families across America. Founded in 1966, Casey Family Programs works in all 50 states, the District of Columbia, two territories, and tribal nations to influence long-lasting improvements to the safety and success of children, families and the communities where they live. Casey Family Programs values diversity, equity, inclusion, anti-racism, anti-discrimination, and respect for individuals in the workplace. We encourage candidates with diverse lived experience and perspectives to apply. Child and Family Services (CFS) of Casey Family Programs provides direct services and tribal consultation in pursuit of Casey’s mission to provide, improve, and – ultimately prevent the need for – foster care. CFS operates nine field offices in five states and an Indian Child and Family Well-being Program office that demonstrate direct service and ICW improvement models. We share our experiences and lessons learned with jurisdictions, tribes, providers, and communities in the spirit of mutual continuous learning. Our work is community and family centered, relationship-based, participatory, and culturally responsive. We recognize the dignity and strength of every individual, family, community and culture. Job Summary: The Casey Family Programs, Child and Family Services (CFS), Senior Director of Operations serves as a member of the CFS Senior Leadership Team reporting to the CFS Managing Director for Practice and Operations. As a strategic and operational leader, the Sr. Director of Operations manages the continuous quality improvement efforts of CFS as well as the business processes for the department. This includes ensuring that all operational activities are consistent with practice, policy, and administrative standards. This position is responsible for oversight of the CFS budget, contractual and administrative agreements, and data analysis and management, among other functions.

Requirements

• Masters degree with a minimum of 10 years of relevant experience in child welfare or a related field required.
• Proven track record of progressive leadership in operations, including supervision and management.
• Experience establishing and maintaining operational and administrative standards required.
• Demonstrated knowledge of field office operation.
• Technical expertise to oversee data and reporting processes.
• Superb judgement.
• Able to work under short deadlines, understands urgency, and is adept at multi-tasking.
• Experience in leadership, management, supervision, and coordination of a team is essential to success in this position.
• Demonstrated project management skills and a thorough understanding of continuous process improvement methodologies.
• Demonstrated commitment to equity, respect for tribal sovereignty, and respect for cultural, racial, and gender difference is required.
• Personal qualities demonstrating adaptability, curiosity, collaboration and a capacity for self-reflection and commitment to lifelong learning are a must.
• Ability to contribute effectively with and across teams and with external partners necessary.
• Ability to protect the confidentiality of sensitive information by learning and following all relevant policies and protocols and using sound judgment in the handling and sharing of that information.
• Proficiency with MS Office (Word, Excel, SharePoint, and Outlook) and Tableau.
• Ability to learn other pertinent software is required.
• Physical requirements include the ability to lift and reach for light objects; close visual acuity to prepare and analyze data, text, and figures; ability to type utilizing a computer keyboard; ability to travel to outside locations; and the ability to work at a computer for extended periods of time as a primary job function.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Travel required for meetings, conferences, and events, up to 40%.
• Driving on Casey business may require use of personal vehicle; adherence to vehicle safety guidelines and qualification for insurance is required.

Nice To Haves

• Demonstrated leadership in supervision, as well as indirect supervision through coaching, is highly desired; proven effective management with successful outcomes and solid organizational trust is highly desired; flexibility, critical thinking, and priority setting are key competencies in this position.
• Bilingual skills in English and another language(s) preferred.

Responsibilities

• Directly supervises multiple CFS Practice & Operations team members, CQI Advisors, Project Administrator, and Administrative Specialist.
• Provides leadership opportunities for employees that enable growth and encourage leadership development within the position.
• Ensures that employees receive the appropriate training, coaching, feedback, and performance evaluations.
• Defines and executes a multi-year strategy to modernize and maintain CFS’ technology, supporting CFS to transition to an integrated direct service software ecosystem.
• Serves as the relationship lead with Technology Services.
• Leads CFS Continuous Quality Improvement (CQI) initiatives (e.g., Quality and Compliance Reviews), including CQI reporting and data analysis tools and requirements, protocols and processes to improve CFS practice and outcomes focused on impact.
• Leads the evolution of the case management system to ensure it serves as a supportive and helpful tool for direct service work with a high quality user experience.
• Manages the analysis, development and implementation of core business processes, policies and procedures to create and maintain an infrastructure that supports program and practice.
• Ensures business processes are integrated and adhered to across CFS and that administrative standards reflect required standards from the Council on Accreditation, and licensing regulations.
• Ensures best practices are identified and followed throughout CFS.
• Oversees all aspects of CFS contract development, monitoring, reporting, and other protocols; and serves as the CFS management liaison to Legal Services.
• Oversees all aspects of the CFS budget, including budget preparation, monitoring and reporting.
• Provides oversight and monitoring across CFS.
• Leads on all issues related to budgets and is the CFS management liaison to Finance Services.
• Manages the Continuing Education and Job Training (CEJT) scholarship program which provides financial and program support to young adults as they pursue post-secondary training and education.
• Performs other duties as assigned.
• All of these essential responsibilities necessitate the ability to work and communicate effectively across differences with diverse services, populations, staff and stakeholders to advance diversity, equity and inclusion; to work effectively in a team environment as well as work autonomously and exercise independent judgement as required; to demonstrate effective organizational, analytical, critical thinking, and problem solving skills; to collaborate with management and staff to ensure alignment with organizational values, goals, and directives in all work performed.

Benefits

• Casey Family Programs offers comprehensive benefits including medical, dental and vision coverage, accrual of 12 days of annual leave, 12 days of sick leave,10 paid holidays per year, and each employee receives one personal holiday to use each calendar year.
• Employees that meet certain tenure qualifiers are eligible for up to eight weeks of parental leave for the birth or placement of a child for adoption or foster care.
• After the completion of 10 years of continuous, full-time regular employment, employees in good standing are permitted for a three-month sabbatical with pay.
• CFP also offers many opportunities for continued learning, training, and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees