Child & Family Services Case Manager

State of Iowa•50310 - River Place - Polk County, IA

3d•Hybrid

About The Position

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being & Protection, Bureau of Child Protective Services, is hiring a Child & Family Services Case Manager for the Des Moines Service Area (based out of the Polk County HHS office, 2309 Euclid Ave, Des Moines IA 50310) covering Des Moines and surrounding areas. This role is all about building trust and fostering growth. You’ll coordinate services and resources tailored to each family’s needs, monitor progress and celebrate milestones, support permanency planning to ensure children have stable, loving homes, advocate for families through collaboration with service providers and legal partners, and help address underlying issues and promote reunification whenever possible. What makes this work so meaningful is the relationships you build. Unlike short-term or emergency roles, ongoing case management allows you to become a steady, compassionate presence in a family’s life—someone they can count on. You’ll be part of their journey, helping shape a future filled with safety, support, and possibility.

Requirements

Graduation from an accredited four-year college or university; OR the equivalent of four years of full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems; OR an equivalent combination of education and experience substituting the equivalent of one year of full-time qualifying work experience for one year (thirty semester or equivalent hours) of the required education to a maximum substitution of four years.
Valid driver’s license required
Background check required
Engagement and advocacy
Crisis management
Oral and written communication skills
Observational, critical thinking and analytical skills
Prioritization and time management

Nice To Haves

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply.

Responsibilities

Assess risk and safety factors affecting children and families in a variety of settings
Schedule and conduct monthly in-home visits with parents and children
Complete timely and accurate documentation, including case notes and court reports
Attend court hearings and testify as required
Respond to crisis situations with urgency, offering immediate support and stabilizing interventions
Collaborate with legal professionals, law enforcement, treatment providers, and other community partners
Manage a diverse and dynamic caseload with flexibility and analytical reasoning