Sr Director, Business Operations

Jeppesen ForeFlight Careers•Austin, TX

2d•Remote

About The Position

Jeppesen ForeFlight is seeking a Senior Director of Professional Services Business Operations to serve as the operational backbone of the global Professional Services organization. This is a senior leadership role with accountability for the financial health, resource efficiency, and operational reporting that enable Jeppesen ForeFlight's PS teams to deliver software implementations with consistency, predictability, and scale. Reporting to the Senior Vice President of Professional Services, you will lead a team of business analysts and operations team members, and will own three interconnected functions: financial planning and performance reporting, global resource and capacity management, and PS operational systems. You will work in close partnership with PS delivery leaders, Finance, HR, and the Chief Customer Officer Operations team to ensure that the Professional Services organization has the data visibility and operational infrastructure required to perform at the highest level — including contributing PS performance insights directly into Board-level reporting. The ideal candidate is a strategic operator who combines analytical rigor with a systems-thinking mindset and strong leadership skills. You are equally comfortable presenting financial performance to executive leadership, redesigning a resource management process, and collaborating across organizational boundaries to deliver unified, accurate reporting on the health of the PS business. This is a fully remote position. Candidates in the following locations are encouraged to apply: USA, Sweden, Denmark, Germany, and UK.

Requirements

12 or more years of progressive experience in business operations, financial planning and analysis, or professional services operations within an enterprise software or technology company, with at least 5 years in a senior leadership role
Demonstrated experience owning financial planning, forecasting, and performance reporting for a professional services or revenue-generating business unit, including familiarity with PS-specific financial concepts such as revenue recognition, project margin, utilization, and backlog management
Proven experience managing a global resource management function, including the design and operation of capacity planning models and resource allocation processes for a multi-regional delivery organization
Experience contributing to executive and Board-level reporting, with the ability to synthesize complex operational and financial data into clear, concise, and accurate materials for senior audiences
Strong analytical and data management skills, with the ability to build financial models, design operational dashboards, and translate complex data into executive-ready insights
Proven ability to lead and develop a team of business analysts and operations professionals, fostering high performance and a culture of accountability and continuous improvement
Excellent executive communication and presentation skills, with demonstrated experience preparing and delivering financial and operational reporting to C-suite and Board-level audiences
Demonstrated ability to work cross-functionally across Finance, HR, IT, and peer operations teams to drive alignment and deliver shared reporting and operational outcomes

Nice To Haves

Experience in the aviation, aerospace, or enterprise aviation software industry is a meaningful advantage
Hands-on experience with Rocketlane, Primavera or comparable PS project management and customer portal platforms, with a strong understanding of how these tools support delivery operations and reporting
Familiarity with revenue recognition standards (ASC 606) as they apply to professional services contracts and multi-element arrangements
Experience partnering with a Chief Customer Officer or equivalent executive operations team on cross-functional reporting and strategic planning
Demonstrated interest in and experience with AI-powered analytics or reporting tools that enhance operational visibility and reduce manual effort in business operations workflows
MBA or equivalent advanced degree in Finance, Business, or a related field

Responsibilities

Lead, develop, and manage a team of business analysts and operations team members, establishing clear roles, performance expectations, and career development pathways within the Business Operations function
Build a high-performing, analytically driven team capable of supporting the full scope of PS business operations across financial management, resource planning, and operational reporting
Foster a culture of operational excellence, data integrity, continuous improvement, and proactive service to the PS delivery organization and its leadership
Partner closely with the SVP of Professional Services and PS functional leaders to align Business Operations priorities with the strategic direction of the organization
Own the annual financial planning and budgeting process for the Professional Services organization, coordinating with Finance to develop revenue forecasts, cost models, headcount plans, and investment proposals
Maintain continuous visibility into PS financial performance including revenue recognition, project margin, backlog, utilization-driven revenue, and services bookings and provide timely, accurate reporting to the SVP and PS leadership team
Design and deliver executive-level financial dashboards and management reports that translate complex PS financial data into clear, actionable insights for senior leadership and cross-functional stakeholders
Monitor PS financial KPIs against plan, identify variances early, and work with delivery leaders to develop and track corrective actions where performance diverges from targets
Partner with Finance on revenue recognition compliance, project-level P&L reporting, and the financial governance requirements associated with professional services engagements
Support strategic financial modeling for new service offerings, pricing structures, delivery model changes, and organizational investments, providing PS leadership with the data needed to make sound business decisions
Own the global resource management function for Professional Services, including the frameworks, processes, and tooling used to allocate consultants, project managers, and other delivery staff across the project portfolio
Maintain a continuous, accurate view of PS capacity across all regions and product lines, enabling delivery leaders to make informed decisions about staffing, hiring, and project scheduling
Develop and manage resource utilization reporting, tracking billable and non-billable utilization across the global PS workforce and providing actionable insights to optimize deployment and minimize bench time
Partner with PS delivery leaders, HR, and Finance to align resource capacity with project pipeline demand, supporting proactive hiring decisions and preventing capacity shortfalls that could affect delivery commitments
Design and enforce resource allocation governance processes including resource request workflows, conflict resolution protocols, and escalation paths that balance the competing demands of a large, multi-product delivery organization
Identify trends in resource demand, skills gaps, and regional capacity imbalances, and provide data-driven recommendations to PS leadership on workforce planning and organizational development priorities
Serve as the business owner of PS Systems including Primavera and Rocketlane, Jeppesen ForeFlight's PS project and customer portal platform, ensuring it is configured, maintained, and used in a way that accurately supports PS delivery workflows, customer engagement, and operational reporting
Collaborate with PS delivery leaders and IT to ensure that data flowing through Rocketlane, Primavera and connected systems is accurate, consistent, and aligned with the reporting needs of the broader organization
Identify opportunities to improve how the PS team uses Rocketlane, Primavera and other operational tools to reduce administrative burden, increase delivery transparency, and improve the customer experience
Serve as the primary PS contributor to Board-level reporting, synthesizing Professional Services performance data including financial results, delivery outcomes, customer health, and operational metrics into clear, accurate, and compelling narratives for executive and Board audiences
Partner closely with the Chief Customer Officer (CCO) Operations team to align PS reporting frameworks and metrics with the broader customer organization's performance view, ensuring that Professional Services data is consistently represented in company-wide reporting
Provide the CCO Operations team with timely, reliable PS input for cross-functional reviews, Board reporting packages, and strategic planning materials
Serve as the primary point of accountability for the accuracy and timeliness of PS data contributed to any company-wide operational or executive reporting process
Design and manage the PS business rhythm including weekly operational reviews, monthly business reviews, and quarterly planning cycles ensuring that leadership has the cadence and data needed to run the organization effectively
Prepare and deliver high-quality executive presentations and cross-functional business reviews on behalf of the SVP of Professional Services
Support PS strategic planning processes, coordinating input from functional leaders, synthesizing organizational priorities, and translating strategy into operational plans with clear owners, timelines, and success metrics