Director, Business Operations

Neighborly•Irving, TX

1d•Onsite

About The Position

Neighborly, a hub of service brands connecting customers to local experts, is seeking a Director, Business Operations for its Real Property Management team. With over 40 years of experience, Neighborly is focused on strategic innovation and building the future of home and business services. This role is an opportunity to bring your drive and experience to empower innovation and take your career to the next level. The Director, Business Operations plays a pivotal role in driving the success of Franchise Business Owners by serving as a strategic partner, operational leader, and brand ambassador. This individual is responsible for fostering strong relationships, delivering exceptional support, and championing initiatives that align with the mission to be the premier third-party, full-service real estate management organization in North America. As a trusted advisor, the Director will provide timely and accurate support across software, systems, and maintenance operations, ensuring franchisees are empowered to grow and thrive. Through active engagement and collaboration, this leader will enhance the franchisee experience, leveraging internal tools, programs, and networks to reinforce brand standards and operational excellence.

Requirements

Bachelor’s degree; business, finance, property management preferred.
Five (5) or more years related experience as a business coach, small business owner, property management, or equivalent combination of experience.
Collaborative – Work closely with internal Real Property Management teams to execute Franchise Business Owner strategic plans.
Empathetic – View every interaction as an opportunity to grow relationships and areas of improvement.
Adaptable - Flexible and willing to meet with internal and external customers when they are available.
Clear & Concise – Clearly communicate team goals, project objectives and individual responsibilities. Willing to listen and learn.
Results-Oriented - Understand the connection between the Franchisor and Franchisee and work diligently to strengthen relationships and influence to brand standards.
Data and Impact Driven - Stay focused on the right activities to achieve Franchise Owner and organizational goals.

Nice To Haves

Certification in the Entrepreneur Operating System (EOS) preferred.

Responsibilities

Act as the primary contact for Franchise Business Owners at Real Property Management providing timely and accurate software and maintenance support.
Champion Real Property Management’s systems and processes to support Franchise Business Owners’ growth.
Develop Key Performance Indicators to measure performance both as an entire organization and the individual franchise location.
Develop strong internal and external relationships to expertly and efficiently enhance the experience of our Franchise Business Owners’ as they maintain and preserve the properties they manage.
Utilize the tools, programs, systems and network to strengthen and reinforce programs and policies.
Help plan, coordinate and manage programs and initiatives to further establishing Real Property Management’s priorities to be the premier 3rd party full-service real estate management organization in North America as we deliver on our brand vision and purpose.
Help franchisees achieve their dreams through business ownership within the Real Property Management system.
Work closely with internal Real Property Management teams to execute Franchise Business Owner strategic plans.
View every interaction as an opportunity to grow relationships and areas of improvement.
Encourage collaboration, open communication, and mutual respect among team members.
Clearly communicate team goals, project objectives and individual responsibilities.
Understand the connection between the Franchisor and Franchisee and work diligently to strengthen relationships and influence to brand standards.
Stay focused on the right activities to achieve Franchise Owner and organizational goals.