Business Operations Director, Crypto

SoFi

1d•$147,200 - $253,000•Remote

About The Position

Business Operations drives strategic planning, business-critical insights, and cross-functional execution. We’re seeking a Business Operations Director for our Crypto business. This role will report into our Head of Crypto and will be a trusted partner for the leadership team focusing on high-impact strategic projects, data analysis, and driving efficient processes. Business Operations works with many teams within SoFi. The ideal candidate will be a dynamic thinker who can work cross-functionally to solve complex challenges with uncertain inputs and outputs.

Requirements

12+ years of experience in business operations, strategy, management consulting, chief of staff, or related roles
Experience in financial services, fintech, or digital assets / crypto industry strongly preferred
Demonstrated ability to operate as a trusted advisor to senior leadership (VP+ level)
Strong analytical skills with proficiency in SQL, spreadsheet modeling, and/or BI tools (Tableau, Looker, etc.) to independently pull and analyze data
Proven track record of leading cross-functional programs from ambiguity through execution
Excellent written and verbal communication skills, including the ability to synthesize complex topics into concise executive-ready materials
Experience with OKR frameworks, strategic planning processes, and operating cadences at scale
Ability to context-switch rapidly and manage competing priorities in a fast-paced environment

Nice To Haves

MBA preferred
Understanding of crypto/digital asset market dynamics, regulatory landscape (SEC, CFTC, state money transmitter frameworks), and industry trends
Experience with risk management frameworks, internal audit processes, or business controls in a regulated environment
Familiarity with AI/automation tools and a track record of applying them to drive operational efficiency

Responsibilities

Manage team operations across Crypto. Advising on and setting meeting cadences, agenda, and content for team meetings (within and across BUs/functions), taking notes and managing follow ups, where appropriate
Identify areas where we can optimize processes and increase efficiencies, leveraging AI, developing recommendations, and driving execution of solutions
Partnering with Crypto teams to help set Objectives and Key Results (OKRs) each year and quarter (numerical target), including helping identify opportunities and risks to meeting these OKRs
Gathering requirements / dependencies from other BUs to inform roadmaps / priorities
Lead quarterly and annual planning for the Crypto Business Unit, partnering closely with leaders (specifically business operations leads and chiefs of staff) across teams to coordinate materials, help align initiatives, and connect dots across teams to make us more efficient. Specifically: Working with Finance and the Product Design organization to determine timelines and requirements (e.g. content, constraints) for planning
Managing to company timelines → working back from planning deadlines to set milestones and keep the team organized to meet the requirements of the planning process
Organizing work to meet planning requirements across our teams (business operations, business leads, finance, product, marketing, data science, etc)
Owning content creation to support planning requirements and Board, Executive and Regulatory updates, including but not limited to performance against OKRs and analyses on “the why”
Supporting planning sessions / offsites, including advising on agenda, creating templates and content, driving followups and tracking action items (and reporting on these as a follow up to the session), and providing support to business and product teams where needed during the session or offsite
Lead key communications and reporting for the Crypto Business Unit, including but not limited to: Updates for Executive Staff and business and functional leadership on Crypto priorities, issues, risks and dependencies
Helping Crypto teams track, monitor, and analyze performance against their OKRs, including setting up dashboards and running ad hoc analyses to diagnose changes to performance trends as required
Advising on and crafting communications within our BU, communications with stakeholders, etc.
Support the Crypto BU in risk management initiatives (establish an operating framework, setting agenda, facilitating conversations, working with business lead and business control partners to escalate roadblocks)
Responsible for vendor management, and invoicing for the Crypto BU
Serve as the primary business liaison for engagement with internal audit, ensuring organizational readiness and overseeing the timely remediation of control findings
Support a robust business control framework, partnering with stakeholders to proactively identify operational risks and drive process improvements
Generally serve as the “strategic advisor” for the BU given intimate knowledge of our business and how they fit into the overall organization, standing in for the GBUL as needed to represent the Crypto BU
Generally keeping a pulse on the team and key stakeholders to advise on where we can improve as a BU and across BUs/functions to drive more impact and improved team health
Personally own/drive marquee projects (notably those with cross-functional impact) that support our objectives as needed