Director of Business Operations

Ability Matters•Dublin, OH

2d•Onsite

About The Position

Ability Matters is seeking an experienced executive to lead organizational operations during an exciting period of strategic growth and innovation. As the Director of Business Operations, you will serve as a key member of the Executive Leadership Team to support long-term organizational success. This role combines executive leadership, financial oversight, operational strategy, data analytics, and innovation to ensure our organization continues delivering exceptional services while preparing for future growth. The Director of Business Operations is expected to maintain an active presence in Ability Matters' service delivery by providing 8–10 hours of direct service, or approved field engagement, each week. This leadership philosophy allows you to maintain a firsthand understanding of the services provided to individuals and families, build strong relationships with frontline teams, clinicians, and educators, identify operational improvements through real-world experience, and ensure business decisions are informed by the realities of service delivery.

Requirements

Master's degree in Business Administration, Healthcare Administration, Finance, Operations Management, Business Analytics, Public Administration, or a related field (MBA preferred)
Minimum 5-7 years of progressive leadership experience
Demonstrated success leading multiple departments and organizational initiatives
Strong financial management and operational analysis experience
Experience implementing enterprise technology and process improvement initiatives
Knowledge of healthcare, Medicaid, or human services operations preferred
Exceptional communication, leadership, and executive decision-making skills

Responsibilities

Drive Organizational Strategy: Partner with executive leadership to implement strategic initiatives, evaluate expansion opportunities, and translate long-term vision into measurable operational outcomes.
Lead Operational Excellence: Develop key performance indicators, optimize organizational processes, lead process improvement initiatives, and promote accountability across departments.
Strengthen Financial Performance: Collaborate with the CEO and CFO to support budgeting, revenue optimization, management, productivity analysis, and long-term financial sustainability.
Champion Technology & Innovation: Lead organizational technology initiatives, AI implementation, automation strategies, operational reporting, and analytics that improve organizational performance.
Develop Organizational Leaders: Provide strategic oversight and accountability to administrative departments while fostering a culture of collaboration, innovation, and operational excellence.