Director of Operations, School of Business

Point Loma Nazarene University • San Diego, CA

4d • Onsite

About The Position

Point Loma Nazarene University's Fermanian School of Business is seeking an experienced, collaborative, and highly organized Director of Operations to lead the administrative and operational functions that support the school's faculty, staff, students, and academic programs. Working closely with the Associate Dean of Operations and Quality, this role provides leadership for daily operations while overseeing assessment, accreditation support, faculty administration, scheduling, budgeting, and operational planning. As a key member of the School of Business leadership team, the Director of Operations ensures the efficient execution of academic and administrative processes that contribute to student success and organizational excellence. This position is ideal for a strategic, service-oriented leader who enjoys improving processes, leading teams, and partnering across the university to support a thriving academic community.

Requirements

• Minimum of five years of progressively responsible administrative or operational experience
• Demonstrated experience supervising and developing staff
• Strong organizational, analytical, and project management skills
• Excellent written communication, proofreading, editing, and presentation skills
• Strong interpersonal skills with the ability to establish collaborative working relationships across all organizational levels
• Ability to exercise independent judgment while managing confidential information
• Proficiency with Microsoft Office and Google Workspace applications
• Ability to quickly learn and implement new software and enterprise systems
• Strong attention to detail with excellent organizational and follow-through skills
• Ability to work independently while managing multiple priorities in a fast-paced environment
• Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU's Community Life Covenant.
• The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.

Nice To Haves

• Proven leadership experience supervising and developing professional staff
• Exceptional organizational and operational management skills with the ability to oversee multiple complex initiatives simultaneously
• Strong analytical and problem-solving abilities with a data-informed approach to decision making
• Excellent written and verbal communication skills with exceptional attention to detail
• Ability to build collaborative relationships with faculty, staff, students, and university leadership
• Strong financial and administrative aptitude, including budgeting and operational planning
• Ability to exercise sound judgment, maintain confidentiality, and manage competing priorities
• Strong technology skills with the ability to quickly learn new enterprise systems and software
• Commitment to continuous improvement and operational excellence
• Knowledge and experience working with a diverse population is preferred
• Bachelor's degree in Business, Higher Education Administration, Organizational Leadership, or a related field
• Experience working in higher education administration
• Experience supporting accreditation, assessment, or institutional effectiveness initiatives
• Experience with Workday or other enterprise resource planning systems
• Proficiency with Adobe Creative Cloud
• Experience supporting budgeting, financial reporting, and faculty administration

Responsibilities

• Direct the daily administrative operations of the Fermanian School of Business
• Supervise, coach, and develop administrative staff while fostering a collaborative, service-oriented team culture
• Assign and prioritize departmental workloads to ensure effective support for students, faculty, and academic programs
• Coordinate onboarding, training, and professional development for staff members
• Promote collaboration across the School of Business and with university partners
• Ensure staff remain informed regarding university policies, curriculum updates, accreditation requirements, and operational procedures
• Plan staffing coverage during peak operational periods and employee absences
• Lead staff meetings and initiatives that promote engagement, communication, and operational effectiveness
• Coordinate assessment activities supporting institutional effectiveness and continuous improvement
• Maintain assessment documentation and reporting processes
• Support faculty assessment initiatives, workshops, and student exit examinations
• Analyze assessment, survey, employer, and student data to support program evaluation and improvement
• Assist with accreditation reporting and documentation for ACBSP, WASC, and other accreditation activities
• Maintain institutional effectiveness resources and reporting documentation
• Coordinate administrative support for faculty recruitment, hiring, onboarding, and personnel processes
• Maintain faculty employment records, evaluations, teaching assignments, and supporting documentation
• Support undergraduate and graduate course scheduling, registration processes, and academic operations
• Coordinate adjunct contracts, faculty payroll, overload assignments, honoraria, and independent studies
• Support curriculum proposal processes and course development initiatives
• Oversee syllabus review processes and assist with advising and student success operations
• Support development and monitoring of School of Business budgets
• Track expenditures and prepare budget reports and financial analyses
• Coordinate purchasing activities and maintain departmental financial records
• Manage departmental databases, operational manuals, advising resources, and academic documentation
• Generate operational reports utilizing Workday and other university systems
• Coordinate meetings, prepare agendas, document meeting outcomes, and facilitate follow-up activities
• Support school committees, strategic initiatives, and special projects
• Serve as a liaison between the School of Business and university departments including Admissions, Records, Finance, Human Resources, Facilities, and Public Safety
• Coordinate operational communications across the School of Business
• Serve as the Emergency Response Coordinator for the assigned facility
• Perform additional duties and projects as assigned

Benefits

• health
• dental
• tuition benefits for employees and dependents
• competitive retirement matching
• vacation and sick time
• 15 paid holidays per year
• opportunities to engage with our community including staff chapel and a robust wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Director