Director, Business Operations of Communications Team

OSTTRA • Washington DC, DC

13d

About The Position

The Director, Business Operations of the Communications Team, works directly for the Chief Communications Officer and across the Leadership Team, supporting the overall effectiveness and organization of the Communications team both internally and externally. This role is instrumental in advancing the communications function through transformational operating model improvements, capability-building, AI adoption, and stakeholder engagement, project management, delivering measurable results and fostering a culture of innovation and agility. The role requires exceptional organization and operational skills and the ability to manage multiple projects in parallel as well as willingness to play an active role focused on strategic execution at the highest levels. As Director, Business Operations you will be contributing to large-scale & highly visible initiatives focused on driving transformation, growth and operational excellence, including but not limited to: supporting critical business priorities for the Chief Communications Officer, strategic business planning, growth initiatives, and providing business analysis and reporting to support decision-making. Collaboration across functions and geographies is vital as the Director, Business Operations will handle complex situations and multiple responsibilities, simultaneously balancing short-term and long-term projects with the urgency of immediate demands. This role operates under the highest levels of confidentiality. Someone who is adept at quickly assimilating information and condensing key themes, understanding the next steps, and able to construct and deliver on action plans will thrive in this role. Cultural fit is also key as this is a close-knit team who moves fast, functions at the highest levels and strives to bring positive energy to the work. This role is an ideal for someone who thrives on embracing and leveraging technology tools, understands communications, has an innovative and growth mindset and not shy away from challenges or working in ambiguity.

Requirements

• Minimum 3 years of business experience in transformation, operations or chief of staff roles
• 8+ years of experience in technology, financial services, professional services, or related field
• Al business administration
• Significant experience interacting with senior leaders
• Broad range of experience with analysis tools and frameworks
• Experience developing and implementing AI / automation solutions to increase productivity
• Excellent written and verbal communication skills, including storytelling with data in PowerPoint and Excel
• Strong communication and facilitation together with the ability to build strong relationships and collaborate effectively across the organization to drive business results without ego
• The demonstrated ability to handle complex situations and multiple responsibilities, simultaneously addressing the urgency of immediate demands with long-term projects, with a track record of successfully juggling multiple projects or tasks simultaneously
• Ability to represent the role and the Communications team with a style that is aligned with the Chief Communications Officer; maturity to work with confidence, urgency, diplomacy, humility; requires a high degree of confidentiality across all levels
• Experience managing demanding deadlines, changing requirements, and at times, working with limited resources and ambiguity
• Proven ability to navigate effectively and efficiently within a large matrixed organization
• Very high standards of quality, accuracy, and timeliness
• Ability to handle confidential information with absolute discretion and unquestioned ethics
• Ability to demonstrate resilience and a strong EQ to engage diplomatically, constructively, and collaboratively with stakeholders
• An undergraduate or equivalent degree or equivalent work experience.

Nice To Haves

• Comprehensive understanding of S&P Global’s businesses, products and services preferred

Responsibilities

• Work closely with key team members to enhance the Chief Communications Officer and Communications leadership team to provide direction-setting, problem identification and solving, decision alignment, speed and transparent communication.
• Develop strong working relationships with the Communications & OCEO team and other key internal stakeholders.
• Management of operations, metrics, reporting.
• Partner with the Chief Communications Officer to shape and execute strategic priorities, including transformational programs and operating model enhancements that modernize the communications function.
• Champion the integration of AI and emerging technologies to enhance communications capabilities, streamline workflows, and generate actionable insights for decision-making specific to the comms function.
• Support Communications activities: development of Communications reports and updates and support executive events, as required.
• Help the Chief Communications Office maximize her time and executive visibility – both internally and externally- within a strategic framework.
• Help identify, organize, and bring to the Chief Communications Officer critical issues and required information to help improve decision making and problem-solving.
• Support effective flow of information and decisions for the Chief Communications Officer.
• Help manage and track stakeholder engagement and follow-up in coordination with the Chief Communications Officer’s Executive Assistant.
• Facilitate regular outreach and touchpoints as needed.
• Support Communication team projects, strategic offsites & other events.
• Contribute to creating new Communications & OCEO efficiencies and capabilities, to support the team’s transformation journey.
• Execution of selected key initiatives or projects and additional duties assigned by the Chief Communications Officer.
• Monitor and maintain an inventory of critical path projects in which the team is especially interested and/or for which awareness and involvement is essential.
• Determine the proper course of action and ensure all issues are addressed properly and efficiently and keep track of progress until complete.
• As needed, help prepare briefing packets and meeting materials for Chief Communications Officer and related executive meetings or events.
• Support the Chief Communications Officer in monitoring internal data related to organizational performance (P&L, KPI reporting etc.) and external insights about markets and competition.
• Analyze statistics, research data, KPIs as needed on an ad-hoc basis.
• Develop and implement AI enablement specifically for the communications function, including use of automation solutions and emerging technologies as they pertain to communications strategy and execution.
• Execute additional responsibilities as directed by the Chief Communications Officer and Communications Leadership Team.

Benefits

• Health care coverage designed for the mind and body.
• Generous time off helps keep you energized for your time on.
• Access a wealth of resources to grow your career and learn valuable new skills.
• Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Perks for your partners and little ones, too, with some best-in class benefits for families.
• From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree