SR DIR, MARKETING CHIEF OF STAFF

Jack In The Box•San Diego, TX

2d•$170,000 - $250,000

About The Position

The Sr Dir, Marketing Chief of Staff serves as a senior strategic partner to the CMO and leads and streamlines marketing operations. The role establishes the governance, operating rhythms, resources, budgets, agency model, workflows, and launch disciplines needed to drive focus, speed, and accountable execution. In partnership with the CMO and Marketing Leadership Team, the role prioritizes high-value opportunities, aligns teams and resources, and ensures programs are financially viable, operationally executable, and ready for successful systemwide launch. The position leads marketing leadership operations, integrated commercial planning, portfolio and priority management, budget and financial operations, agency and partner operations, launch readiness, franchisee content and communication operations, and cross-functional governance. It connects Marketing with enterprise functions and corporate and franchise stakeholders, clarifies ownership and decision rights, surfaces risks and dependencies, and promotes transparency, accountability, and disciplined execution. Other related duties may be assigned as required. The role requires a bachelor's degree in Marketing, Business Administration, Finance, Operations, Project Management, or a related field, and 12 or more years of progressive relevant experience. An MBA or advanced degree is preferred. Travel is approximately 20–25% as business needs require. Jack in the Box Inc. offers a competitive salary and Total Rewards package. The stated salary range is $170,000–$250,000 for an employee located at corporate headquarters; geographic pay differentials may apply to remote employees in other cities.

Requirements

Bachelor's degree in Marketing, Business Administration, Finance, Operations, Project Management, or a related field.
12 or more years of progressive experience in marketing operations, business operations, portfolio management, integrated marketing, program management, agency operations, consulting, or related disciplines.
Demonstrated experience building and leading operating systems across complex organizations, including portfolio and intake governance, capacity planning, budget management, agency operations, cross-functional workflows, and large-scale launch management.
Demonstrated ability to build portfolio and intake governance and establish clear prioritization processes.
Strong experience managing complex cross-functional programs and launches with significant organizational dependencies.
Strong financial acumen and experience managing large Marketing budgets, forecasts, commitments, and investment trade-offs.
Experience managing agency scopes, budgets, contracts, staffing models, and commercial relationships.
Strong understanding of integrated Marketing workflows from planning and briefing through development, launch, execution, and measurement.
Ability to identify dependencies, risks, roadblocks, and unresolved decisions before they affect execution.
Strong executive presence and ability to influence senior leaders.
Ability to synthesize complex information into concise executive-level recommendations and decision points.
Exceptional project management, organizational, facilitation, and problem-solving capabilities.
Ability to create practical processes that improve speed and accountability without adding unnecessary bureaucracy.
Exceptional written and verbal communication skills; communicates clearly, briefly, confidently, and transparently at all organizational levels.
Proven discretion and ability to manage sensitive and confidential information.
Proficient knowledge of personal computers, Microsoft Office 365 (including Word and Excel), and modern project, workflow, financial management, and collaboration platforms.
Demonstrates integrity and ethical behavior.
Ability to communicate clearly in person and on the telephone and operate a computer keyboard.
Ability to travel approximately 20–25% of the time as business needs require.

Nice To Haves

MBA or advanced degree.
Experience within the Restaurant, Consumer Products, Retail, Hospitality, or Franchise industries.
Leadership abilities including decisive integration, sound judgment, practical operational discipline, accountability, financial and commercial judgment, stakeholder alignment, and development of high-performing teams.

Responsibilities

Translate Marketing priorities into organizational priorities, workstreams, milestones, owners, and operating plans.
Lead development of a cohesive calendar of sales-driving programs, launches, promotions, brand moments, value initiatives, and customer programs across marketing channels.
Establish and manage Marketing operating cadence, including leadership forums, business reviews, planning cycles, and decision-making forums.
Connect work across Marketing functions to reduce silos, duplication, conflicting priorities, and execution gaps.
Prepare CMO and Marketing Leadership Team reviews, framing decisions and equipping leaders with relevant information.
Develop and manage the annual integrated Marketing calendar, translating business, brand, menu, value, customer, and growth priorities into a commercial plan.
Partner with Brand Marketing, Product Marketing, Culinary, Digital & Growth, Communications, Operations, and other functions to build commercialized programs.
Integrate innovation, promotions, value, brand programs, partnerships, cultural moments, loyalty, and digital initiatives into a connected calendar.
Own the integrated portfolio of Marketing initiatives supporting the approved Marketing calendar.
Evaluate proposed initiatives based on impact, commercial potential, capacity, timing, dependencies, and existing commitments; maintain an integrated view of programs and priorities.
Lead Marketing budget operations and reporting with Finance and Marketing leaders, providing visibility into budgets, commitments, actuals, forecasts, and risks.
Coordinate annual Marketing budgeting, forecasting, and financial planning; monitor expenditures and flag significant variances and risks.
Lead the operating model and commercial management of Marketing agencies and external partnerships, reducing overlapping scope and improving effectiveness.
Manage agency scope and fees, commercial negotiations, and financial governance with Procurement, Finance, Legal, and Marketing leadership.
Establish consistent agency operating practices, workflows, business reviews, and performance expectations.
Lead launch excellence for priority programs, campaigns, products, promotions, digital initiatives, and major business launches.
Set launch milestones, readiness criteria, owners, dependencies, decision points, and escalation protocols; conduct readiness reviews and drive resolution of risks and cross-functional issues.
Capture post-launch learnings and incorporate them into future launch processes.
Ensure Marketing content and materials for franchisee-facing communications are developed, sequenced, and operationally ready.
Establish processes, calendars, owners, and approval paths for Marketing communications to the franchise system; partner with Franchise and Field teams on visibility and readiness.
Serve as the operational connector between Marketing and enterprise functions; establish governance forums, clarify ownership and decision rights, surface dependencies, and engage leaders to resolve execution issues.
Build relationships across corporate and franchise stakeholders while maintaining accountability to priorities, timelines, and decisions; foster transparency, constructive challenge, and disciplined execution.
Perform other related duties, tasks, and responsibilities as required, assigned, and directed.