Sr. Digital Services Remote Support Specialist

Trane Italia•Rocklin, CA

2d•$48 - $60•Hybrid

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Work arrangement: located within the Pacific Southwest Region. Trane is seeking a Sr. Remote Support Specialist in the Pacific Southwest Region. In this role, you will leverage your HVAC knowledge and Controls skills to analyze, remotely diagnose, and optimize a variety of connected commercial and industrial HVAC equipment. This role is primarily focused on supporting our Connected Mechanical Service Agreement customers. Trane is recognized worldwide as the brand standard for HVAC and Building Controls Systems. Trane is committed to your safety and has a world class safety program with continuous training for their associates. Highly competitive and comprehensive total compensation program including total cash compensation, benefits, holiday and vacation. Dedicated to a military friendly environment (Veterans are highly encouraged to apply). Unlimited opportunities for career development and promotions. Determined focus to be the employer of choice in our industry (we want to be the company where everyone wants to work). World Class continuing education, featuring Manufacturer (OEM) Level Training and resources. Company-wide commitment to promoting a strong work/life balance. Organizational encouragement of community involvement and sustainability (green initiatives). High speed laptop, uniforms, and smart phone.

Requirements

Strong ability to work in a team environment
A High School Diploma, GED or equivalent experience
Ten (10), or more years’ experience in HVAC control systems and mechanical equipment service; or equivalent combination of education and experience
IT/Network understanding – knowledge of IP/subnet/gateway and DNS importance.
Ability to communicate effectively with other IT professionals.
Ability to troubleshoot & inspect HVAC systems and mechanical equipment remotely.
Operating knowledge of Microsoft Office and comfortable with hand-held devices (i.e. Smartphone, iPad).
A valid driver’s license, with no major or frequent traffic violations.
Flexibility to work overtime/weekends, as required.
Flexibility to work in the field, at customer job sites, as required.
Flexibility to travel within the Pacific Southwest region, as required.
Must be able to safely and legally operate a vehicle using a seat belt.
Must be able to wear helmets, safety goggles, fall protection harness and safety boots to safely perform job duties.
Must be able to twist the trunk of your body 90 degrees in each direction.
Must be able to squat and touch the floor with both hands.
Must be able to reach your hands over your head.
Must be able to stand on concrete surfaces for extended periods, routinely up to 4 hours.
This position is highly physical and requires regular use of hands, fingers, walking, stooping, kneeling and climbing ladders.
It requires employees to regularly lift and or move up to 10 lbs., frequently lift and/or move up to 40 lbs. and occasionally lift and/or move more than 40 lbs.
Must be able to safely use a ladder with a 350 lb. total weight limit, while carrying equipment of 50 lbs. or less.
Must be able to maneuver confined access areas, as small as 30” vertical x 45” horizontal.
Must be able to comfortably and routinely access rooftops with extension and/or fixed ladders at heights of 15’ to 20’, and occasionally, up to 50 feet +.

Nice To Haves

Travel expectations are less than 10%.

Responsibilities

Utilize Trane Connect and Command Center to enable/map/tune equipment analytics, view remote diagnostics, perform connected Inspections on BAS systems & mechanical equipment and perform system optimizations.
Monitor critical building metrics.
Check systems & equipment for operational integrity.
Make small-scale adjustments to a building system programming.
Collaborate with salespersons, technicians, other team members, and customers.
Turns in all required paperwork and reports in a timely manner.
Represents company by serving as a professional, direct customer contact.
Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems and mechanical equipment.

Benefits

Health insurance
Holistic wellness programs with generous incentives
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
15 vacation days
9 paid holidays
3 floating holidays
Sick leave
Additional options to support volunteer and parental leave.
Educational and training opportunities through company programs
Tuition assistance
Student debt support.