Remote Support Services Specialist

Thrive Communities•Sarasota, FL

7d•Remote

About The Position

Our major objective at Thrive Communities LLC is to be the most trusted property management partner by delivering exceptional results for our client and enhancing the quality of life for our residents. Great Service, Great Workers. We are committed to doing what is right and our sense of responsibility and cooperation build communities where residents feel at home and coworkers are inspired to develop their intellectual ability to attend to customers better and give a premium service. As we grow, we are looking to add a Remote Support Services Specialist to our growing support staff. This Role at Thrive community LLC will provide you with the opportunity to make a meaningful difference in supporting residents, property teams and internal operations whilst helping deliver a great service experience Thrive is famously Known for. The Support Services Specialist is the first point of contact for residents, prospective residents, vendors, property teams and internal departments. This position provides professional support, organizes service requests, maintains accurate records, and assists with daily operating duties. The right candidate is very organized, comfortable with multi-tasking, customer service and customer relations, must be able to work independently in a remote environment.

Requirements

GED or high school diploma or equivalent.
Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.
Strong organizational and multi-tasking skills.
Attention to detail and a devotion to accuracy.
Experience with Microsoft Office Suite, Google Workspace and web based business applications.
A good high speed internet connection and a dedicated work area.
Independent, self-starting, and able to connect with a distant team.

Nice To Haves

A.A. or B.A.
Experience in property management, multi-family housing, resident services, hospitality, customer assistance or other relevant businesses.
Experience using CRM, ticketing, property management or customer service software.
Experience working with remote/distributed teams.
Excellent dispute resolution and problem solving skills.

Responsibilities

Assist residents, consumers, and vendors with telephone, e-mail and online communications inquiries.
Provide timely and professional solutions based service.
Assist with service inquiries, account questions, scheduling, general needs.
Deliver a good customer experience through clear and transparent communication and make sure to refer difficult or other issues to the appropriate departments for proper handling.
Coordinates and tracks service requests from start to finish.
Schedule appointments, update residents and property teams.
Ensure timely follow up by liaising with internal departments and service suppliers.
Keep track of service history and open requests.
Support business processes that enhance service delivery and resident satisfaction.
Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date.
Data entry, records management and administrative support.
Report and record keeping for support activities.
Comply with Company policies, practices and data privacy standards.
Work with property management teams and other internal departments.
Participate in team meetings, training and professional development opportunities.
Identify process improvement and service quality possibilities.
Help build a good, collaborative and service culture in the workplace.