Support Services Specialist

City of Atlanta • Atlanta, GA

1d • $40,945 - $48,000

About The Position

This is an experienced customer service support position that provides information and offers assistance to parties that are being prosecuted by the Office of the City Solicitor. Interactions may be in person, by phone, email, or written correspondence. Some situations may be difficult, challenging or contentious as the majority are for citations issued to citizens for civil or traffic offenses. The Support Services Specialist determines the nature of the problem or request and responds accordingly or directs individual to the correct resource for resolution.

Requirements

• Experienced customer service support skills.
• Ability to handle difficult, challenging, or contentious situations.
• Ability to follow standardized procedures and written instructions.
• Ability to set work sequence or priorities.

Responsibilities

• Provides information and offers assistance to parties being prosecuted by the Office of the City Solicitor.
• Interacts with individuals in person, by phone, email, or written correspondence.
• Determines the nature of the problem or request and responds accordingly or directs individuals to the correct resource for resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed