Sr Digital Operations Analyst
About The Position
At Suncor, we produce and provide energy. When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work. Join us as a Network Solution Design & Tier 3 Technical Expert and take the lead in shaping, managing, and optimizing our private wireless network services. With a strong focus on Nokia core technologies, you’ll own service performance end-to-end—driving reliability, continuous improvement, and operational excellence. In this high-impact role, you’ll also serve as the go-to Tier 3 technical authority, tackling complex network challenges, leading advanced troubleshooting, and delivering expert support when it matters most.
Requirements
- 5 years of experience in network operations, with 3 years supporting 4G/5G cellular networks including: Nokia core (CMU) and Nokia IP-MPLS networks
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Deep understanding of LTE architecture, protocols, and Nokia core components
- Proven experience in Tier 3 technical support and service ownership
- Strong analytical, troubleshooting, and problem-solving skills
- Experience with network monitoring, incident management, and change control processes
Nice To Haves
- Don’t have all the qualifications listed? That’s ok! Apply anyway. We acknowledge the value of transferrable skills.
Responsibilities
- Provide advanced troubleshooting and resolution for complex network issues, particularly those involving Nokia core components (e.g., MME, HSS, SGW, PGW)
- Provide Tier 3 service provider support to site operations teams, owning the resolution of escalated incidents and problems through root cause analysis and corrective actions
- Perform configuration, troubleshooting, and operational support of Nokia IP/MPLS infrastructure, including VPRN, VPLS/Routed‑VPLS, MPLS, routing protocols, and core/aggregation connectivity
- Interface with Nokia support and other vendors for critical issue resolution, defect analysis, and software upgrades
- Oversee daily operations of the private wireless network, including monitoring, incident response, and change management, proactively identifying and mitigating potential issues
- Lead or support network projects, including new service rollouts, upgrades, and migrations, coordinating with cross‑functional teams to ensure successful project delivery
- Develop and maintain technical documentation, runbooks, and knowledge base articles, and provide training and mentorship to team members
Benefits
- competitive compensation
- regional-based uplifts
- annual bonuses
- long-term financial rewards
- pension programs
- savings plans with company matching
- employee assistance program
- comprehensive company-paid health, dental, and vision benefits for you and your family
- generous paid vacation time
- personal time-off
- Internal mobility
- succession planning
- employee training and development programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
