Sr Desktop Support Technician

Elbit America • Merrimack, NH

8d • Onsite

About The Position

The Desktop Support Technician Level III is responsible for maintaining and monitoring end-user workstations and productivity within the local area network. This role also involves performing a range of maintenance, software installation, end-user support, and training tasks to ensure workstations and networks adhere to company standards.

Requirements

• 5-10 years of functional (using skill set) experience is required
• Entry level management experience is required
• 5-10 years of industry experience is required
• Knowledge of technology fundamentals required for the technician role
• Ability to troubleshoot hardware and software issues related to desktop systems and peripherals
• Ability to diagnose and mitigate basic network connectivity issues
• Ability to deploy new hardware, peripherals (standalone or networked), and software
• Ability to quickly determine user issues and take action to solve problems
• Ability to assist users via remote support tools or at the user’s desk
• Ability to establish computer connections on existing networks
• Ability to use operating system tools to mitigate system issues
• Ability to install and configure printers
• Communicates clearly and concisely, in written and oral formats, with appropriate audiences about decisions, plans, and tasks in a timely manner
• Ability to work On-Call on a scheduled rotation

Nice To Haves

• Associate's degree is preferred; 1-2 years functional experience may substitute
• CA Technologies
• Sophos SafeGuard & Protection
• Symantec Backup Exec
• Microsoft Active Directory

Responsibilities

• Displays knowledge of technology fundamentals required for the technician role
• Provides primary, secondary, and tertiary support for users of desktop computers and peripherals
• Offers primary support for client computer access to network resources
• Analyzes, supports, and resolves customer technical issues including malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop
• Installs, configures, and maintains computer hardware, peripherals, and applications consistent with IT standards and processes
• Coordinates issues and solutions with other IT support personnel and users
• Responds to user issues in a timely and effective manner
• Works as a member of a team and provides off-hours support when required
• Uses tracking system to document issues and resolutions
• Ensures compliance with established company security policies and accepted risk impact to the business
• Maintains configuration management documentation
• Performs system or network administrative functions (review of system logs, backup activity, etc.)
• Provides remote support throughout the U.S. and other Elbit Systems worldwide locations as needed

Benefits

• Most locations offer a 9/80 schedule, providing every other Friday off
• Competitive compensation & 401(k) program to plan for your future
• Robust medical, dental, vision, & disability coverage with qualified wellness discounts
• Basic Life Insurance and Additional Life & AD&D Insurances are available
• Flexible Vacation & PTO
• Paid Parental Leave
• Generous Employee Referral Program
• Voluntary Benefits Available: Longer Term Care, Legal, Identity Theft, Pet Insurance, and more
• Voluntary Tricare Supplement available for military retirees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree