Sr. Desktop Technician
About The Position
NTT DATA is seeking a Sr. Desktop Technician to join their team in Fairview, Oregon. This role involves providing onsite technical support for end-users, troubleshooting, parts replacement, system upgrades, basic deployment, and repair of desktops, notebooks, and printers. The technician will be responsible for ensuring user satisfaction with IT support, owning issues through to resolution, and may make policy recommendations and serve as an escalation point for less experienced team members. The work is primarily routine but may require discretion and independent judgment for non-routine matters. The role may also require responding to calls after normal business hours and updating/resolving tickets in a timely manner to meet service levels. The company emphasizes identifying and correcting potential issues that could negatively impact the end-user experience.
Requirements
- 5+ years desktop Support experience
- Windows operating system environment experience
- Solid client service skills
- A+ desktop or equivalent skill set is required
- Ability to physically perform general office requirements
- Must be able to perform essential responsibilities with or without reasonable accommodations
- High School Diploma or equivalent
Nice To Haves
- Additional certifications for various hardware platforms may be required
- Undergraduate degree or some college coursework preferred
Responsibilities
- Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
- Provides onsite technical support for end users through tickets for issues at the client site.
- Provides IT support and customer services to ensure users are satisfied with their IT support experience.
- Owns issues through resolution.
- Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
- May respond to calls after normal business hours per leader instructions.
- Update and resolve tickets in a timely manner to achieve Service Levels.
- Identifies potential issues that could adversely impact end user experience and takes corrective action.
Benefits
- medical, dental, and vision insurance with an employer contribution
- flexible spending or health savings account
- life and AD&D insurance
- short- and long-term disability coverage
- paid time off
- employee assistance
- participation in a 401k program with company match
- additional voluntary or legally required benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
