Desktop Technician

SUSTAINABLE ENERGY DEVELOPMENTS INC•Rochester, NY

17h•Hybrid

About The Position

GreenSpark Solar is seeking a customer-focused Desktop Technician to provide frontline technical support for employees across the organization. This role is responsible for installing, maintaining, troubleshooting, and repairing desktop computers, laptops, mobile devices, printers, and related technology equipment. The ideal candidate will possess strong technical troubleshooting skills, excellent customer service abilities, and a practical understanding of desktop systems, business applications, and basic networking concepts. This position plays a critical role in ensuring employees have reliable, secure, and properly functioning technology to support daily operations.

Requirements

1–3 years of desktop support, help desk, or technical support experience.
Experience supporting Microsoft Windows environments and Microsoft 365 applications.
Familiarity with workstation deployment, software installation, hardware troubleshooting, and peripheral support.
Basic knowledge of Active Directory, remote support tools, and IT service management/ticketing systems.
Understanding of desktop-level networking concepts, including TCP/IP, DNS, DHCP, VPN connectivity, Wi-Fi troubleshooting, and network printer support.
Ability to diagnose and resolve hardware, software, and connectivity issues while maintaining excellent customer service.
Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.

Nice To Haves

Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience will be considered.
CompTIA A+ certification preferred; Network+ or similar certifications are a plus.

Responsibilities

Provide technical support for desktop and laptop computers, monitors, printers, scanners, mobile devices, and other end-user equipment.
Respond to service desk tickets, emails, phone calls, and walk-up support requests in a timely and professional manner.
Install, configure, deploy, and maintain Windows-based workstations and approved business applications.
Troubleshoot and resolve hardware, software, printing, login, and peripheral issues to minimize user downtime.
Set up new employee workstations, including imaging, software installation, account setup, and equipment deployment.
Perform routine maintenance, updates, patches, diagnostics, and equipment replacements.
Support Microsoft 365 applications, email access, collaboration tools, and common business software.
Assist with password resets, account support, profile troubleshooting, and access verification in accordance with IT policies.
Document incidents, service requests, resolutions, and asset updates within the organization's ticketing system.
Maintain inventory records for computers, peripherals, accessories, and software licenses.
Coordinate vendor repairs, warranty services, and equipment replacements when necessary.
Escalate infrastructure, security, server, and advanced networking issues to senior IT personnel.
Support office moves, workstation relocations, conference room technology, and new hire onboarding.
Educate users on approved technologies, cybersecurity awareness, and proper equipment handling.
Follow IT standards, procedures, and documentation practices to ensure consistency and compliance.

Benefits

Annual salary range of $25/hr
Weekly pay
Quarterly bonus potential based on company performance
Company-issued cell phone or reimbursement
401(k) profit sharing plan
Comprehensive Medical, Dental & Vision Insurance
Flexible work schedule and hybrid work arrangements.
Paid downtown parking and/or parking validation provided
3 weeks of vacation in your first year, followed by flexible paid time off moving forward.
12 days of paid sick leave
8 paid company-wide closure days
Opportunities for professional growth through training and development programs
Annual company retreat to foster team building and company culture
Access to Employee Assistance Program (EAP) for confidential support and counseling services
Pet-friendly work environment