Desktop Support Technician

HOMEBANK•Palmyra, MO

5d•Onsite

About The Position

This role involves providing technical support for hardware and software issues, managing service requests, and performing installations and maintenance. The technician will answer help desk calls, update the ticketing system, diagnose and resolve incidents related to operating systems and various software, and handle installations and updates. Additionally, the role includes troubleshooting telephone systems, performing network cabling, installing and maintaining security cameras, and providing backup support to other Technology Department positions. Continuing education and other assigned functions are also part of the role.

Requirements

Customer Service Driven Individual
Knowledgeable about technology systems with 1- or 2-years’ work experience
Proficient in Microsoft Office Suite
Ability to work independently, as well as, collaboratively within a team environment.

Nice To Haves

“People” Person
Problem-solving skills
Certified in Comptia A+ or Network + or equivalent experience a plus
Microsoft Certified Professional (MCP) or equivalent experience a plus

Responsibilities

Answering help desk phones and assisting with trouble calls
Accurately updating service requests/ticketing system using help desk software
Diagnosing and resolving software and hardware incidents, including operating systems, a wide range of industry software and banking software
Installation and maintenance of approved hardware and peripherals
Software installations and updates in a timely manner
Telephone system troubleshooting (land line and mobile phones)
Network cabling if needed, hanging network trays, some use of power tools if needed
Installation of security cameras and ongoing maintenance if needed
Backup to the other Technology Department positions if needed
Continuing education related to the technology department
Perform other functions or services as assigned