Sr Desktop Support Tech 2 - 100% ON SITE

Novalink Solutions LLC • Richmond, VA

4d • Onsite

About The Position

Virginia Tax seeks a qualified resource to be responsible for considerable knowledge of Microsoft Operating systems (Windows 11 or higher), working knowledge of MS Office including Outlook and MS365. The role requires considerable knowledge of PC hardware, peripherals & networks, and laptop refresh. The ability to use software tools such as SCCM, Remote Desktop, and Dameware to remotely connect to workstations is essential. The position also requires excellent troubleshooting skills, the ability to perform software installations, configurations, and troubleshoot hardware and software. Considerable knowledge of SCCM/SMS and a strong working knowledge of computer systems, hardware, and software, including drivers and BIOS are necessary. Excellent problem-solving, analytical, and team-working skills, along with excellent customer service, communication, and interpersonal skills, and an openness to learning new technologies are also required.

Requirements

• Considerable knowledge of Microsoft Operating systems; Windows 11 or higher
• Working knowledge of MS Office including Outlook and MS365
• Considerable knowledge of pc hardware, peripherals & networks
• Considerable knowledge of Laptop Refresh
• Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations
• Excellent troubleshooting skills
• Considerable knowledge of SCCM/SMS
• A strong working knowledge of computer systems, hardware, and software, including drivers and bios
• Excellent problem-solving, analytical, and team-working skills
• Excellent customer service, communication and interpersonal skills
• An openness to learning new technologies
• 4 years of strong working knowledge of computer systems, hardware, and software, including drivers and bios
• 4 years of excellent problem-solving, analytical, and team-working skills
• 4 years of excellent communication and interpersonal skills
• 4 years demonstrated ability to obtain feedback from customers to improve training methods
• 4 years of running reports and analyzing common complaints and problems
• 4 years of an openness to learning new technologies

Responsibilities

• Perform software installations, configurations and troubleshooting hardware and software.
• Remotely connect to workstations using software tools (SCCM, Remote Desktop, Dameware etc).
• Troubleshoot hardware and software issues.
• Run reports and analyze common complaints and problems.
• Obtain feedback from customers to improve training methods.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed