Desktop Support Specialist- Athletics-2
University of Miami•Coral Gables, FL
•Onsite
About The Position
The University of Miami’s UMIT Department has an exciting opportunity for a full-time Desktop Support Specialist- Athletics-2 to work in Coral Gables, Florida. The Desktop Support Specialist provides triage, diagnostic, and troubleshooting technical support services, related to clinical and business applications and operating systems, to ensure networks and peripherals are functioning properly. The Desktop Support Specialist collaborates with project management, network services, and application development to identify requirements and resolutions to incidences.
Requirements
- Associate degree in relevant field required
- Minimum 3 years of relevant experience required
- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
- Teamwork: Ability to work collaboratively with others and contribute to a team environment.
- Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
- Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
- Any appropriate combination of relevant education, experience and/or certifications may be considered.
Responsibilities
- Creates and manages escalated trouble tickets to maintain data integrity
- Uses various applications to research and resolve incidences.
- Coordinates with team members on projects and issues.
- Creates and manages documentation and procedures.
- Communicates project status to management.
- Provides front-end support and maintenance of the applications and modules used within the organization.
- Conducts one-on-one training of end users for specialty applications.
- Assists internal and external customers, end users, and patients in accessing the most appropriate application functions for their needs.
- Informs users of base requirements to meet troubleshooting needs.
- Supports the design and system configuration for dedicated specialty portals and email accounts.
- Routes prescriptions, patient advice requests, and duplicate patient account issues to the appropriate department pool or party.
- Ensures physicians are grouped in the correct department pools.
- Provides guidance and backup to technical support specialists and other relevant staff.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
