IT Desktop Support 2

Qarbon Aerospace Inc•Milledgeville, GA

1d•Onsite

About The Position

Qarbon Aerospace is seeking an experienced Desktop Support Technician II to provide exceptional onsite IT support for our Milledgeville, Georgia facility while serving as the primary IT resource for local end users and manufacturing operations. In addition to delivering Tier II desktop support, this role will partner closely with the Cybersecurity, Infrastructure, and Enterprise Applications teams to support cybersecurity compliance initiatives, collect audit evidence, assist with endpoint security activities, and provide operational support for enterprise IT projects. The ideal candidate enjoys solving technical problems, building strong customer relationships, and working in a manufacturing environment where desktop support, operational technology (OT), and cybersecurity intersect. This position offers opportunities to expand technical knowledge in manufacturing systems, enterprise infrastructure, cybersecurity compliance, and operational excellence while serving as the face of IT for the Milledgeville site.

Requirements

3–5 years of desktop support experience
Bachelor's degree or equivalent experience preferred
Strong troubleshooting knowledge across Windows, macOS, and iOS
Familiarity with enterprise IT tools (e.g., Active Directory, SCCM, remote desktop tools)
Excellent customer service and incident resolution skills
Must be a U.S. Citizen or Permanent Resident (per ITAR regulations)

Nice To Haves

Experience supporting manufacturing or industrial environments
Exposure to Operational Technology (OT), Industrial Control Systems (ICS), or manufacturing systems
Understanding of cybersecurity fundamentals
Microsoft Intune or MECM experience
Active Directory / Entra ID administration
Basic networking knowledge (TCP/IP, switching, wireless)
Familiarity with Microsoft Defender or other endpoint security platforms
Security+, Network+, Microsoft, or Cisco certifications are a plus

Responsibilities

Provide Tier II desktop support for Windows workstations, laptops, printers, and peripherals
Install, configure, and troubleshoot desktop hardware and software
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office
Deploy new equipment and manage hardware lifecycle replacements
Support conference room technology and collaboration tools
Maintain IT asset inventory and documentation
Provide exceptional customer service while owning issues through resolution
Assist with support of manufacturing floor technology including production workstations, scanners, label printers, industrial PCs, and shop floor systems
Coordinate with Infrastructure and Engineering teams to troubleshoot connectivity and endpoint issues affecting manufacturing operations
Support OT asset inventory and documentation
Participate in OT hardware refreshes and deployments
Learn OT networking fundamentals and industrial cybersecurity best practices
Support manufacturing systems while adhering to change control and production requirements
Partner with the Cybersecurity Compliance & Governance team to support security and compliance initiatives
Collect, organize, and maintain audit evidence for CMMC, NIST 800-171, and other cybersecurity compliance activities
Assist with endpoint protection, vulnerability remediation, and security configuration validation
Support identity and access management activities
Participate in phishing simulations and security awareness initiatives
Assist with cybersecurity documentation, policy updates, and compliance tracking
Support incident response and security investigations as needed
Coordinate with Infrastructure, Enterprise Applications, and Cybersecurity teams on security-related projects