IT Desktop Support Technician

TEKsystems•Ann Arbor, MI

2d•$16 - $18•Onsite

About The Position

This opportunity is for an IT Desktop Support Technician role, suitable for individuals with some experience, an IT degree, or those looking to advance their careers in IT support. The client is seeking multiple qualified candidates to join their IT department's Desktop Support team. This is a chance to get started with a local enterprise company and grow skills within IT Support, with opportunities for career advancement. The role is a first shift, contract-to-hire position.

Requirements

Previous Helpdesk or Desktop Support or PC Technician experience is preferred.
IT certifications are desirable for this role.
CompTIA Certifications are desirable for this role.

Nice To Haves

Previous Helpdesk or Desktop Support or PC Technician experience is preferred.
IT certifications are desirable for this role.
CompTIA Certifications are desirable for this role.

Responsibilities

Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications.
Swap out laptops/desktops and deploy Windows 10/11.
Re-image machines from Windows 10 to Windows 11.
Assist users with logged IT-related incidents when called upon.
Take ownership of issues by performing problem analysis to implement temporary or permanent fixes, aiming to restore service as soon as possible, and escalating incidents to other support teams when necessary.
Accurately record, update, and document requests using the IT service desk system.
Install and configure new IT equipment.
Resolve incidents and upgrade different types of software and hardware.
Resolve incidents with printers, copiers, and scanners.
Maintain a first-class level of customer service, ensuring customers are treated efficiently and appropriately.