IT Desktop Support Technician

CACI International

2d•$53,100 - $106,300•Onsite

About The Position

As the IT Desktop Support Technician, you are responsible for resolving IT hardware and software issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications. Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity. Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment. Supports new infrastructure projects. Maintains all configuration documentation for assigned infrastructure.

Requirements

Up to 1 year experience as a Support Technician Tier 2, solving IT hardware and software problems.
Associate or Vo-tech Training in Information Technology or related field.
Problem-solving skills and the ability to develop alternative solutions.
Ability to establish and maintain effective working relationships with other others, work under general supervision.
Create knowledge base articles.
Display a commitment to quality and strong multi-tasking skills.
Experience configuring and administering Microsoft Office 365; exposure to Microsoft Azure AD a plus. Or – Experience with Active Directory, Azure AD, Group Policy, and O365.
Knowledge of mobile devices and network technologies of LAN, WAN, VPN, DNS, and TCP/IP.
Hardware troubleshooting experience (Dell) in a Windows environment.
Good attention to detail and strong writing skills.
Team-oriented and skilled in working within a collaborative environment.
Ability to lift and carry a minimum of 30lbs.
Extensive walking may be required.
Established and productive individual contributor
Works with general supervision

Nice To Haves

Exposure to Microsoft Azure AD a plus.

Responsibilities

Offering desktop computer support to all CACI employees through use of remote-control tools.
Re-image, configure, install, and support desktop computers, laptop computers, printers, monitors, and other general peripherals to local and remote employees.
Safeguard computer data during all support transactions.
Troubleshoot hardware and software issues with the use of remote-control tools.
Support Microsoft Office 365, VDI (VMware) and Active Directory products.
Work closely with internal and external IT support teams.
Create, track and document small package shipments (laptops and peripherals).
Follow customer service best practices during phone and email communications while following information security policies.
Effectively document support procedures.
Document support notes and progress in incident management system.
Adhere to established service level agreements (SLA).