Sr. Desktop Support Tech 2
TOMORROW HIRE•Richmond, VA
•$12 - $32•Onsite
About The Position
We are seeking an experienced Sr Desktop Support Tech 2 to provide on-site desktop support services for end users in a fast-paced government IT environment. This position is responsible for supporting Windows-based workstations, laptop refresh initiatives, hardware and software troubleshooting, and delivering exceptional customer service. The ideal candidate combines strong technical expertise with excellent communication and problem-solving skills while working collaboratively with internal teams to ensure reliable desktop operations.
Requirements
- Minimum 4 years of experience supporting computer systems, hardware, software, drivers, and BIOS
- Minimum 4 years of experience demonstrating strong problem-solving, analytical, and teamwork skills
- Minimum 4 years of experience with excellent communication and interpersonal skills
- Minimum 4 years of experience obtaining customer feedback to improve training methods
- Minimum 4 years of experience running reports and analyzing common technical complaints and issues
- Minimum 4 years of experience demonstrating openness to learning new technologies
- Must physically reside within the United States for the duration of the assignment
- Must be able to work 100% onsite from Day One
- Must participate in both a virtual interview and a mandatory in-person interview before an offer can be extended
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future
Nice To Haves
- Considerable knowledge of Microsoft Windows 11 or later operating systems
- Working knowledge of Microsoft Office, Outlook, and Microsoft 365
- Experience supporting PC hardware, peripherals, and network connectivity
- Experience performing laptop refresh projects
- Experience using SCCM, Remote Desktop, Dameware, or similar remote support tools
- Experience performing software installation, configuration, and troubleshooting
- Experience working with SCCM/SMS in an enterprise environment
- Strong customer service skills
Responsibilities
- Provide technical support for Microsoft Windows 11 or later operating systems
- Install, configure, maintain, and troubleshoot desktop hardware and software
- Support laptop refresh initiatives and workstation deployments
- Diagnose and resolve hardware, software, driver, BIOS, and peripheral issues
- Utilize SCCM/SMS and other enterprise tools to manage desktop environments
- Provide remote support using tools such as SCCM, Remote Desktop, Dameware, or similar technologies
- Support Microsoft Office applications, including Outlook and Microsoft 365
- Troubleshoot PC hardware, peripherals, and network connectivity issues
- Deliver responsive, professional technical support to end users
- Communicate technical information clearly to users with varying technical backgrounds
- Obtain customer feedback to improve support and training methods
- Maintain a high standard of customer service throughout all support interactions
- Run reports and analyze recurring technical issues and user complaints
- Identify trends and recommend improvements to desktop support processes
- Collaborate effectively with team members to resolve technical issues
- Continuously learn and adapt to new technologies and support tools
Benefits
- Pay Rate: $12 – $32 per hour
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
