Sr. Dental Network Recruiter

Zelis•St. Petersburg, FL

23h•Hybrid

About The Position

This role is responsible for expanding participation within an assigned network of dental providers by building strong relationships and driving provider engagement. The individual will conduct high-volume outbound outreach to dental practices, educating providers on the value of joining the network and influencing participation decisions through effective communication and relationship-building skills. Success in this role requires a confident, energetic, and highly motivated professional who is resilient in the face of rejection, persistent in pursuing opportunities, and driven to achieve results. Works closely with Network Delivery leadership and cross-functional teams to support network growth initiatives, strengthen provider partnerships, and ensure accurate network information and exceptional service delivery.

Requirements

Typically has Bachelor's degree +2-3 yrs or equivalent combination of education and years of experience.
Attends company training and regional training in area of expertise.
Presents own work to members of department
Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
Strong communication and organizational skills.
Ability to manage multiple tasks with attention to detail.
Proficiency in MS Office (Excel, Word, PowerPoint).
Experience with CRM tools such as Salesforce preferred.

Responsibilities

Assist in scheduling and preparing for monthly or quarterly check-ins with Network Partners.
Document meeting notes and track open issues.
Provide regular updates on assigned networks to internal stakeholders.
Support the maintenance of Implementation Guides for assigned networks to promote retention and growth.
Monitor network utilization and prepare basic reports to identify trends or potential issues.
Maintain accurate rate information for assigned network partners and update published Network Rate Sheets as directed.
Identify and report potential risks such as volume changes or service gaps to leadership.
Develop a working knowledge of network expectations, objectives, and opportunities for improvement.
Demonstrate understanding of Zelis products and services and communicate value propositions effectively.
Stay informed on healthcare industry trends and regulatory changes relevant to network operations.
Manage inquiries from assigned network partners and escalate complex issues as needed.
Collaborate with Project Management and Business Support during network implementation processes and complete assigned tasks.
Coordinate with Client Setup Team for network approvals and communicate status updates.
Partner with internal teams (Strategic Account Management, Client Services, EDI, Accounting) to address client/network needs.
Ensure adherence to Zelis privacy and security standards.
Maintain accurate records in CRM tools and assist team members with data entry or updates.