Sr. Data Center Operations (DCO) Engineer-Federal

Zscaler•Remote - Texas, USA, TX

5d•$91,200 - $114,000•Remote

About The Position

Zscaler is seeking a Sr. Data Center Operations (DCO) Engineer to join its Cloud Operations team. This remote role is based in Houston, Texas, and reports to the Director of Network Infrastructure in the Network Infrastructure department. The engineer will deploy, maintain, and scale the physical server, network, and cabling infrastructure that powers Zscaler’s global production data center environments. The role involves hands-on data center infrastructure work, fault diagnosis and remediation, operational ticket management, coordination with engineering teams and third-party remote hands technicians, and asset documentation. The position supports up to 50% domestic and international travel and requires the ability to repeatedly lift and carry up to 50 pounds. U.S. citizenship is required due to the nature of the assigned customers.

Requirements

At least 5 years of experience working in production data center environments.
A proven track record engaging and directing remote data center vendors.
U.S. citizenship, required due to the nature of the customers assigned to the role.
Deep technical understanding of diverse server platforms, network hardware, optics, fiber plants, and copper cabling.
Proficiency with Linux/Unix command-line interfaces, BIOS configurations, and out-of-band management tools such as iLO, iDRAC, and IPMI.
Experience leveraging modern AI tools, automation, or scripting to streamline data center operational workflows and diagnostics.
Ability to repeatedly and regularly lift and carry up to 50 pounds in support of physical infrastructure deployments.

Nice To Haves

Experience applying AI-assisted engineering tools and workflows to system diagnostics, infrastructure automation, documentation, or operational reliability.
Willingness and ability to travel domestically and internationally up to 50%.

Responsibilities

Execute physical rack-and-stack deployments, structured cabling, and infrastructure lifecycle management across production data centers.
Triage, troubleshoot, and remediate hardware and network faults, including repairing or replacing failing components.
Manage and resolve operational ticket queues, including scheduled corrective maintenance and break/fix activities.
Coordinate with engineering teams, system owners, and third-party Remote Hands technicians to validate installations.
Maintain comprehensive asset tracking documentation.
Support domestic and international travel of up to 50%.