Sr. CX Program Management Professional
About The Position
As a Lead Customer Success Representative here at Honeywell, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations. Additionally, you will collaborate with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities. You will report directly to our CX Program Management Manager and you’ll work out of our Salem, Oregon location on a Hybrid work schedule. In this role, your impact on the company will be significant. By building strong relationships with customers and ensuring their success, you will contribute to customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Requirements
- Strong relationship-building skills
- Ability to ensure customer success and satisfaction
- Proficiency in addressing customer inquiries, concerns, and escalations
- Experience collaborating with cross-functional teams
- Skills in driving customer onboarding and adoption
- Capability to identify upsell opportunities
Responsibilities
- Building and maintaining strong relationships with customers
- Ensuring customer success and satisfaction with products and services
- Acting as the main point of contact for customers
- Addressing customer inquiries, concerns, and escalations
- Collaborating with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
